Summary
Overview
Work History
Education
Skills
Timeline
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KARELYS DELGADO

Lakeland

Summary

I am a dedicated professional with proven performance in management, leadership and customer service. I am detail-oriented, and I enjoy problem-solving and planning. Ready to gain valuable experience in a professional setting.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

GP Mobile
12.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Generated revenue with a proven track record of meeting quotas and exceeded expectations on many cases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Business Development Manager

Camping World
08.2022 - 09.2023
  • Managed client relationships, providing exceptional customer service to ensure satisfaction
  • Provided comprehensive reports on sales and team performance metrics for management review
  • Collaborated with cross-functional teams including marketing, service, finance
  • Identified key accounts through account profiling techniques and developed appropriate sales strategies accordingly
  • Planned and directed staffing, training, and performance evaluations to develop growth

Business Development Representative

Camping World
04.2021 - 08.2022
  • Utilized CRM software to create opportunities
  • Used effective sales and inbound and outbound telephone techniques to build client relationships
  • Responded promptly to inquiries from prospects regarding products and services offered by the company
  • Implemented innovative tactics that increased efficiency in prospecting activities while driving revenue growth

Shift Leader

Perkins
08.2019 - 04.2020
  • Utilized problem solving skills when dealing with difficult situations or dissatisfied customers
  • Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints
  • Resolved customer disputes in a professional manner while maintaining positive relationships
  • Developed a thorough understanding of hotel products, services, pricing plans, discounts
  • Assisted in making travel arrangements for sightseeing and other tours

Server

Perkins
03.2019 - 08.2019
  • Trained new employees in job duties, safety procedures, and company policies
  • Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
  • Monitored team performance to ensure quality standards were met
  • Supervised food production and preparation, promoting consistency with established recipes and procedures
  • Adhered strictly to cash handling protocols and security measures at all times

10.2014 - 08.2019
  • Greeted and accommodated guests, building positive experience from first interaction
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Used good communication skills to reduce guest dissatisfaction
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Memorized menu to help diners make informed meal choices
  • Assisted with training of new staff members

Education

Bartow High School
Bartow, FL

Skills

  • Account Management
  • Staff Management
  • Coaching and Mentoring
  • Sales Tracking
  • Process Improvement
  • Client Base Retention
  • Revenue Generation

Timeline

Retail Sales Associate

GP Mobile
12.2023 - Current

Business Development Manager

Camping World
08.2022 - 09.2023

Business Development Representative

Camping World
04.2021 - 08.2022

Shift Leader

Perkins
08.2019 - 04.2020

Server

Perkins
03.2019 - 08.2019

10.2014 - 08.2019

Bartow High School

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KARELYS DELGADO