KAREM RESENDIZ
Kingwood,TX
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations.
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat person possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
11
11
years of professional experience
Work History
Bartender
Ojos Locos Sports Cantina
Houston , TX
03.2014 - 09.2024
- My role entailed collaborating with the customer service team to ensure exceptional service delivery. As a Bartender, maintaining a positive attitude and demonstrating utmost respect towards customers is paramount. Our primary focus is to provide unparalleled service and exceed customer expectations.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Education
GED -
Naaman Forest High School
Garland, TX05-2013
Skills
- Food Service
- Health codes compliance
- Payment Processing
- Beverage Preparation
- Food Running
- Suggestive Selling
- Menu Memorization
- Point of sale systems
- Outgoing Personality
- Anticipating guest needs
- Ordering Procedures
- New Hire Training
- Cash Register Operation
- Maintaining a clean bar
- Identification verification
- Responsible Alcohol Service
- Outstanding customer service
- Cash and credit transactions
- Multilingual in [Languages]
- Customer Service
Timeline
Bartender
Ojos Locos Sports Cantina
03.2014 - 09.2024
GED -
Naaman Forest High School