Karemena Aien
Tulsa,OK
Summary
Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained.
Overview
12
12
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Tulsa, Oklahoma
02.2016 - Current
- Followed safety procedures such as using reflective gear while working on the ramp.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Maintained accurate records of all GSE used throughout shift.
Customer Service Help Desk Representative
Hotel Tonight
Las Vegas, Nevada
03.2012 - 10.2015
- Conducted follow-up calls with customers to ensure satisfaction with products or services received.
- Assisted customers in setting up new accounts, creating passwords, and resetting existing accounts when necessary.
- Adhered to all company policies and procedures related to customer service interactions.
Education
High School Diploma -
Hilo High School
Hilo, HI05-2005
Skills
- Heavy Lifting
- Crew assistance
- Aircraft Safety Checks
- Baggage Service Collaboration
Timeline
Ramp Agent
Piedmont Airlines
02.2016 - Current
Customer Service Help Desk Representative
Hotel Tonight
03.2012 - 10.2015
High School Diploma -
Hilo High School