Karen Abrams
Stevens Point,WI
Summary
- 19 years experience working full time from my home office.
- Powerful telephone skills; able to establish immediate trust and confidence.
- Highly professional and effective.
- Persistent, patient and sensitive to customers' needs and apprehensions.
- Ability to effectively overcome objections in a calming and convincing manner.
- To secure a challenging position within a dynamic organization which will enable me to apply my experience and creative skills to the benefit of the organization.
Overview
19
19
years of professional experience
Work History
Customer Service
Radial, Inc.
King Of Prussia, PA
10.2019 - Current
- Customer Service via in bound phone calls for PetSmart
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Appointment Setter
Easy Rest Adjustable Beds, Inc.
Baltimore, MD
01.2019 - 09.2019
- Set appointments through dialer software for company sales reps to do in-home presentations for potential customers.
Appointment Setter
American Quality Leads, Inc.
, FL
07.2017 - 10.2018
- Produced recorded leads for insurance agents nationwide utilizing dialer software.
Produced recorded leads
Peak Leads USA, LLC
05.2016 - 07.2017
- Produced recorded leads for insurance agents nationwide utilizing dialer software.
Produced recorded leads
Sassy Leads, LLC
11.2014 - 05.2016
- Produced recorded leads for insurance agents nationwide utilizing dialer software.
Produced Recorded Leads
Hot Zone Leads, LLC
, WI
10.2013 - 11.2014
- Produced recorded leads for insurance agents nationwide utilizing dialer software.
Produced recorded leads
Red Zone Leads, LLC
06.2013 - 10.2013
- Produced recorded leads for insurance agents nationwide utilizing dialer software.
Produced Recorded Leads
Your Advantage Leads, LLC
, SC
09.2009 - 06.2013
- Produced recorded leads for insurance agents nationwide utilizing dialer software.
Appointment Setter
National Healthcare Discount
01.2005 - 09.2009
- Manually dialed 300 - 500 phone numbers per day to produce leads for the sales dept.
Education
High School Diploma -
Morton East High School
Cicero, IL06-1978
Skills
- Customer Service
- Order Processing
- Call Documentation
- Organizational Skills
- Complaint Handling
Timeline
Customer Service
Radial, Inc.
10.2019 - Current
Appointment Setter
Easy Rest Adjustable Beds, Inc.
01.2019 - 09.2019
Appointment Setter
American Quality Leads, Inc.
07.2017 - 10.2018
Produced recorded leads
Peak Leads USA, LLC
05.2016 - 07.2017
Produced recorded leads
Sassy Leads, LLC
11.2014 - 05.2016
Produced Recorded Leads
Hot Zone Leads, LLC
10.2013 - 11.2014
Produced recorded leads
Red Zone Leads, LLC
06.2013 - 10.2013
Produced Recorded Leads
Your Advantage Leads, LLC
09.2009 - 06.2013
Appointment Setter
National Healthcare Discount
01.2005 - 09.2009
High School Diploma -
Morton East High School
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