Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Karen Adams

Montclair,NJ

Summary

Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.

Overview

39
39
years of professional experience

Work History

Sales

Shoe Department
Raleigh, NC
03.2018 - 12.2024

: As a sales associate, I was required to cashier when necessary

: Promoted on -sale items and provided customers with information on any future sales.

:Assisted with inventory and rolled,stocked and prepared shelving for fitting.

:Assisted with quarterly audits.

Provided patrons with amazing customer service.

Medical Service Representative

Dept. Of Veteran Affairs
East Orange, NJ
10.1999 - 06.2016
  • Improved patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Enhanced efficiency in the medical office by coordinating appointments, managing patient records, and facilitating communication between patients and healthcare providers.
  • Streamlined administrative processes through implementation of electronic health record systems.
  • Reduced wait times for patients by optimizing appointment scheduling and implementing a check-in system.
  • Promoted a positive work environment through effective team collaboration and communication.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality of patient information at all times.
  • Contributed to a welcoming atmosphere for patients through professional demeanor, attentiveness, and empathy during interactions.
  • Provided support during emergency situations by calmly communicating necessary information between medical professionals and family members.
  • Managed inventory of medical supplies and equipment, ensuring adequate stock levels to meet the needs of healthcare providers and patients.
  • Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
  • Collaborated with team members to deliver quality health care to patients.

Lead Medical Records Clerk

Dept. Of Veteran Affairs
East Orange, NJ
11.1989 - 09.1999
  • Improved records organization by implementing efficient filing systems and digitizing key documents.
  • Reduced retrieval times for critical information by maintaining an updated and accurate database of records.
  • Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
  • Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
  • Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
  • Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
  • Supported legal compliance efforts by regularly reviewing and purging outdated or unnecessary records according to established guidelines.
  • Contributed to the development of a comprehensive records retention schedule, allowing for more efficient storage and disposal practices.
  • Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
  • Promoted seamless collaboration between departments with effective document sharing practices and clear communication regarding record updates.
  • Expedited response times for customer inquiries by maintaining well-organized files and utilizing advanced search techniques when locating necessary information.
  • Streamlined scanning processes by implementing standardized procedures for digitizing physical documents, resulting in more efficient record management.
  • Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Developed efficient filing system to retrieve records quickly.
  • Followed established policies and procedures to maintain compliance with regulations.

File Clerk

Dept. Of Veteran Affairs
East Orange, NJ
03.1986 - 10.1989
  • Improved file organization by implementing an efficient categorization and labeling system.
  • Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
  • Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
  • Streamlined office operations with the timely distribution of important documents to relevant departments.
  • Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
  • Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
  • Organized physical storage spaces for optimal use, maximizing available room for new document additions.
  • Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
  • Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
  • Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
  • Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.
  • Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
  • Facilitated communication between departments by effectively coordinating the transfer of shared files when necessary.
  • Ensured accuracy in data entry tasks related to file indexing, reducing errors that could lead to misfiled documents.
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Maintained physical and computer-based filing systems.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Examined, categorized, and sorted incoming documents.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Located and retrieved requested documents in accordance with established policies.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Compiled and inventoried documents for archival.
  • Restored old files and archived completed files for future reference.
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Added and updated records with current materials.
  • Operated office equipment to scan and copy documents.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Managed incoming and outgoing mail for Type team.
  • Tracked file removals and coordinated on-time returns.

Education

Medical Billing And Coding

School of Allied Health
19 Commerce Street Newark N.J

Certificate - Medical Secretary

Essex County College of Business
50 New Street Newark N.J
09.1984

Skills

  • Inside sales
  • Sales operation
  • Sales assistance
  • Sales skills

Accomplishments

Certifications in Medical terminology and Women in leadership.

Timeline

Sales

Shoe Department
03.2018 - 12.2024

Medical Service Representative

Dept. Of Veteran Affairs
10.1999 - 06.2016

Lead Medical Records Clerk

Dept. Of Veteran Affairs
11.1989 - 09.1999

File Clerk

Dept. Of Veteran Affairs
03.1986 - 10.1989

Medical Billing And Coding

School of Allied Health

Certificate - Medical Secretary

Essex County College of Business
Karen Adams