Karen Adkins
Rio Rancho,NM
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager of Operations
Lowes Home Improvement
03.2012 - 02.2025
- Managed daily operations
- Developed strong relationships-cross site and functions.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate. Employee survey satisfaction exceeding goals.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored and analyzed employee satisfaction survey results exceeding goals over 10 years.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Helped employees register for benefits programs using online portals.
- Facilitated year-end reviews and team strength presentations with human resources partners.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Proven ability to learn quickly and adapt to new situations.
- Cross-trained and provided backup support for organizational leadership.
- Processed new hires, transfers, and separations.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Implemented employee recognition and rewards systems to promote positive work environment.
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
Manager of Operations
KDB Enterprises
01.2007 - 03.2012
- Established positive and effective communication among unit staff and organization leadership.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Liaised between multiple business divisions to improve communications.
- Processed and recorded new policies and claims.
Education
High School Diploma -
Rio Rancho Public Schools
Skills
- Team building
- Employee supervision
- Policy enforcement
- Operations management
- Customer engagement
- Cross-functional team management
- Conflict resolution
- Documentation and reporting
- HR compliance/ HR experience
- Calm under pressure
- Leadership
- Problem-solving
- Customer relations
Timeline
Assistant Manager of Operations
Lowes Home Improvement
03.2012 - 02.2025
Manager of Operations
KDB Enterprises
01.2007 - 03.2012
High School Diploma -
Rio Rancho Public Schools
Similar Profiles
Nathan BerubeNathan Berube
Assistant Manager of Merchandising and Pro Service at Lowes Home ImprovementAssistant Manager of Merchandising and Pro Service at Lowes Home Improvement
Mark LillisMark Lillis
Cashier/Front End at Lowes Home Improvement StoresCashier/Front End at Lowes Home Improvement Stores
Alyssa RennerAlyssa Renner
Merchandising Service Team at Lowes Home ImprovementMerchandising Service Team at Lowes Home Improvement