Karen Aguilar
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sales Associate/Bilingual Customer Service Representative
Autoglass 2020
Chandler, AZ
10.2022 - Current
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
Customer Service Representative
Affinitas
Gilbert , AZ
01.2020 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
Education
High School Diploma -
Westwood High School
Mesa, AZ05-2008
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate/Bilingual Customer Service Representative
Autoglass 2020
10.2022 - Current
Customer Service Representative
Affinitas
01.2020 - 10.2024
High School Diploma -
Westwood High School
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