Karen Alcantara
The Bronx,NY
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
5
5
years of professional experience
Work History
Overnight Stock Associate
Gap Inc
06.2023 - Current
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Unloaded arriving product stock and moved to store display areas.
- Maintained neat, organized stockroom free of hazards.
Customer Service Representative
GCS
05.2023 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier/Sales Associate
Burlington
03.2020 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Cashier
Au Bon Pain
09.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Upsold additional products and services to customers, increasing revenue.
Teller
Payomatic Check Cashing
03.2019 - 09.2019
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Bakery Assistant
Capri Cakes
02.2019 - 06.2019
- Managed bakery inventory
- Cleaned and maintained bakery work spaces and freezer equipment
- Completed custom cake orders for customers (decorating,preparing for pick-up, etc.)
- Provided excellent customer service to bakery patrons
- Also handles closing and opening procedures for the bakery
- Established and maintained open, collaborative relationships with the kitchen team
- Set up and performed initial prep work for food items
- Displayed a positive and friendly attitude towards customers and fellow team members.
Bakery Sales Associate
Capri Cakes
01.2019 - 02.2019
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Marketed bakery products to customers and provided information on ingredients.
Clerical Assistant
Yates Restoration Group
06.2018 - 09.2018
- Maintained records of material flow, compiling and organizing related data.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
Education
GED -
Mosholu Montefiore Community Center
Bronx,Ny06.2019
Skills
- Stock Replenishment
- Customer Service
- familiarity with microsoft office
- organization
- POS Systems
- Cash Handling
Languages
Bilingual
Timeline
Overnight Stock Associate
Gap Inc
06.2023 - Current
Customer Service Representative
GCS
05.2023 - 10.2023
Cashier/Sales Associate
Burlington
03.2020 - 04.2023
Cashier
Au Bon Pain
09.2019 - 02.2020
Teller
Payomatic Check Cashing
03.2019 - 09.2019
Bakery Assistant
Capri Cakes
02.2019 - 06.2019
Bakery Sales Associate
Capri Cakes
01.2019 - 02.2019
Clerical Assistant
Yates Restoration Group
06.2018 - 09.2018
GED -
Mosholu Montefiore Community Center
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