CORRINA F. COSME
Keystone Heights,Florida
Summary
For about 6 years I Managed and ran two Cricket Wireless stores. Main goal was to focus on goals and surpass them. Managed cash drawers and bank drop offs. Occasionally interviewed and trained new hires. Also would help on the sales floor when needed. I have plenty of customer service experience. I have been working in customer service and retail sales for 10 years or more. I began as a cashier in a grocery store and eventually made a career as a Store Manager with Cricket Wireless. I managed two stores on my own for close to 6 years. A major move to Florida and starting a family is what made me put my career on hold. But I am now ready to explore my next adventure. Although management and customer service are my expertise, I have taken on a new role as a Modular Set Up Associate at Walmart. I have remodeled one super center and currently serving as a Mod Team member. I thoroughly enjoy this role and wish to continue pursuing it for as long as I can. While I know this job isn’t always offered , I am still open to any other job that falls into my field .
Overview
11
11
years of professional experience
Work History
Overnight Stock Associate
Walmart
Detroit, MI
08.2023 - 06.2024
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Managed time effectively to complete nightly tasks within allotted timeframe, minimizing the need for additional overtime hours.
Mod Team/ Set Up Associate
Walmart
Jacksonville, FL
08.2022 - 01.2023
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
Remodel Associate
Quest Service Group
05.2022 - 08.2022
- Provided exceptional customer service while working in an active retail setting during ongoing remodels, addressing questions or concerns promptly and professionally.
- Increased overall store functionality through strategic placement of fixtures and merchandise displays.
- Implemented creative solutions to maximize storage space during the merchandising phase of the remodel process.
- Improved customer satisfaction by ensuring a clean and organized work area throughout the remodeling process.
- Achieved timely completion of remodel projects by efficiently organizing and prioritizing daily tasks.
Store Manager
Cricket Wireless
01.2014 - 04.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Representative
Cricket Wireless
01.2013 - 01.2014
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Participated in trade shows and conferences to network and generate leads.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma Equivalent -
Southwestern High School
Skills
- Management Skills
- Negotiation
- Critical Thinking
- Communication Skills
- Customer Service Skills
- Money management
- Microsoft
- Modular set ups
- Sales
- Typing
- Extreme Patience
- Training individuals
- Work well with others
- Leadership skills
- Independent Worker
- Speaking Publicly
- Restocking Shelves
- Work independently
- Shelf Stocking
- Heavy Lifting
- Labeling products
- Stock replenishment
- Display Setup
- Price Tagging
- Merchandising Techniques
Timeline
Overnight Stock Associate
Walmart
08.2023 - 06.2024
Mod Team/ Set Up Associate
Walmart
08.2022 - 01.2023
Remodel Associate
Quest Service Group
05.2022 - 08.2022
Store Manager
Cricket Wireless
01.2014 - 04.2020
Sales Representative
Cricket Wireless
01.2013 - 01.2014
High School Diploma Equivalent -
Southwestern High School