Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Alemán

El Paso,TX

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

5
5
years of professional experience

Work History

Receptionist Administrator

WTS CORPORATION
01.2022 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Assistant Manager

GRUPO ALEMAN
05.2018 - 08.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Assisted manager in all aspects of business operations.

Education

Bachelors in Law - LAW

UNIVERSIDAD REGIONAL DEL NORTE
CIUDAD JUAREZ, CHIHUAHUA
10.2021

Skills

  • Call Handling
  • Research and Analysis
  • Staff Training
  • Reception Management
  • Visitor Directions
  • Employee Timesheet Processing
  • Staff Recruiting
  • Microsoft Office Suite
  • Legal Document Preparation
  • Intuit QuickBooks Proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Receptionist Administrator

WTS CORPORATION
01.2022 - Current

Assistant Manager

GRUPO ALEMAN
05.2018 - 08.2019

Bachelors in Law - LAW

UNIVERSIDAD REGIONAL DEL NORTE

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Karen Alemán