Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Karen Amado Garcia

Joplin,MO

Summary

Dynamic bilingual professional with extensive customer service experience at Specialty Foods Distribution Inc. Proven track record in exceeding sales quotas and fostering client relationships. Highly dependable and tech-savvy, skilled in multitasking and effective communication. Adept at managing high-volume inquiries while maintaining exceptional service standards. Committed to driving results and enhancing customer satisfaction.

Overview

18
18
years of professional experience

Work History

Server

Caza Montez
02.2022 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions and POS syst.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols.
  • Increased sales with upselling techniques and thorough knowledge of menu items and specials
  • Followed local alcohol laws to keep restaurant compliant with regulations.

CSR, Sales

Specialty Foods Distribution Inc.
10.2016 - 12.2021
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
  • Managed accounts in English or Spanish
  • Completed high volume of orders within the required time.
  • Always followed up with the satisfaction of my customers
  • Collected payments to be submitted to accounts receivable
  • Communicated with customers to substitute shortages

Car Salesperson

JE Auto Sales
09.2015 - 12.2021
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers
  • Answered telephone and email inquiries from potential customers.
  • Worked closely with Banks and Credit unions to approve applications.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Translator and Interpreter

Complete Quick Care
05.2005 - 10.2009
  • Translated for a large number of patients daily during their visit. Helping them with any questions regarding health, labs, payments, and everything in between.
  • Scheduled, coordinated and confirmed appointments and meetings with Pharmaceutical Reps.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected payments
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.

Education

High School -

Benito Juarez
Peubla Mexico
05.2004

Skills

    Bilingual, can speak, read and write fluently in English and Spanish

    Have a lot of customer service experience

    Tech Savy

    Fast learner

    Highly dependable

    Mutitask

    Driven

    Good time management

    Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Caza Montez
02.2022 - 05.2023

CSR, Sales

Specialty Foods Distribution Inc.
10.2016 - 12.2021

Car Salesperson

JE Auto Sales
09.2015 - 12.2021

Translator and Interpreter

Complete Quick Care
05.2005 - 10.2009

High School -

Benito Juarez

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Karen Amado Garcia