JESSICA ROBLES
Washington,DC
Summary
Friendly and enthusiastic host/server with 6 years of specialization in seafood neighborhood restaurant. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor always. Bilingual who builds and leads friendly, efficient service teams. Managed reservations up to 250+ customers per night. Level-headed and composed professional, who maximizes table turns and receipts.
Overview
12
12
years of professional experience
Work History
Server
Walrus Oyster And Ale House
01.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Floor Manager
Hanks Oyster Bar
05.2021 - 01.2023
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Participated in weekly Manager's Meeting contributing to content by sharing ideas, giving feedback and making suggestions
- Strong planning and organizational skills with the ability to react quickly with changing priorities.
- Responsible for creating schedules for staff.
Admistrator Assistant
Home Run Remodeling LLC
12.2020 - 07.2021
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Server
Hanks Oyster Bar
05.2017 - 05.2021
- Bilingual host who builds and leads friendly, efficient service teams
- Managed reservations up to 250+ customers per night
- Level-headed and composed professional, who maximizes table turns and receipts.
Lead Host/Host Trainer
Hanks Oyster Bar
06.2012 - 05.2017
- Friendly and enthusiastic host/server with 6 years of specialization in seafood neighborhood restaurant
- Able to learn new tasks quickly and proficient in growing key customer relationships
- Represent establishment with friendly, professional demeanor always.
Sales Advisor
True Value Hardware
05.2014 - 04.2016
- Hard working, on time and on task with 2 years of hardware knowledge
- Great customer service and engaging conversation skills to support customers with all questions.
Education
Microsoft Office Specialist
LAYCCA
Washington, DC11.2023
Digital Literacy
LAYCCA
Washington, DC10.2023
IT Fundamentals Certification - CompTIA Training
Carlos Rosario International Public Charter School
Washington, DC09.2023
Skills
- Bilingual Spanish and English (Able to read, write, speak fluently in both languages)
- Proficient in Microsoft Office, Windows and Internet applications
- Exceptional Communication Skills- writing, editing and speaking
- Proven ability to prioritize, delegate and motivate
- Excellent human relations skills, having dealt with diverse population
- Committed to high standards of performance
- Able to adapt to new environments
References
Upon request.
Timeline
Server
Walrus Oyster And Ale House
01.2023 - Current
Floor Manager
Hanks Oyster Bar
05.2021 - 01.2023
Admistrator Assistant
Home Run Remodeling LLC
12.2020 - 07.2021
Server
Hanks Oyster Bar
05.2017 - 05.2021
Sales Advisor
True Value Hardware
05.2014 - 04.2016
Lead Host/Host Trainer
Hanks Oyster Bar
06.2012 - 05.2017
Microsoft Office Specialist
LAYCCA
Digital Literacy
LAYCCA
IT Fundamentals Certification - CompTIA Training
Carlos Rosario International Public Charter School
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