Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Antillano

Capitol Heights,MD

Summary

Adept at managing high-stress situations, I enhanced customer loyalty at Parley through empathetic complaint resolution. Collaborating effectively as a Kitchen Assistant at Cataratas Del Sabor, I streamlined operations. Skilled in Microsoft Excel and active listening, my background in customer service and kitchen efficiency underscores my ability to improve workplace productivity and client satisfaction.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Parley
02.2023 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Responsibility, seriousness, punctuality, ability to work in a team, positive attitude.

Kitchen Assistant

Cataratas Del Sabor
Santiago De Chile
07.2021 - 02.2022
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.

Education

5th Year -

San Francisco De Asis
Lima, Perú
12.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Order processing

Timeline

Customer Service Representative

Parley
02.2023 - 06.2023

Kitchen Assistant

Cataratas Del Sabor
07.2021 - 02.2022

5th Year -

San Francisco De Asis
Karen Antillano