KAREN AVANESOV
Bradenton,Florida
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Service Specialist
Ecolab Inc
06.2009 - 04.2024
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues
- Promoted company services, products, and special offers to encourage sales growth
- Provided training to new staff members on the proper use of tools, equipment, supplies, processes related to service operations
- Tracked customer support cases and followed up on complex issues to correct problems
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Security Officer
Advantage Security
02.2019 - 09.2021
- Monitored surveillance cameras and responded to suspicious activity
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Investigated all reported incidents of theft or vandalism on premises
- Responded to alarms and conducted investigations as required
- Confirmed visitor identification prior to granting entry into the building
- Greeted staff, guests, vendors, contractors upon arrival at the facility entrance
- Operated communication systems between officers stationed throughout the facility.
Executive Housekeeping Manager
Hyatt Regency
10.2004 - 09.2009
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness
- Created and implemented daily cleaning schedules for staff members
- Inspected guest rooms and public areas to ensure they met established cleanliness standards
- Scheduled employees' shifts according to occupancy levels at the hotel
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Engineerig Assistant/Machine Operator
OEA/Autoliv Inc
09.1996 - 10.2004
- Assisted engineers developing engineering plans and drawings
- Investigating customer complaints regarding product quality or performance issues
- Performed quality assurance tests on completed products before release into production environments
- Evaluated new technologies and their potential applications in engineering processes.
- Responsible for complete testing of smart airbags using different operating systems.Write reports,test plans.Hydroburst,pneumatic burst and push out tests.Capable in areas of inflatormanufacturing (welding,crimping,pressing,using high pressure gas fill equipment,propellant handling).
Education
Bachelor's - Mining Engineer
Oil and Gas University
Baku, Azerbaijan05.1985
Skills
- Engineering
- Management
Initial
K
Languages
English
Full Professional
Russian
Full Professional
Armenian
Full Professional
Timeline
Security Officer
Advantage Security
02.2019 - 09.2021
Service Specialist
Ecolab Inc
06.2009 - 04.2024
Executive Housekeeping Manager
Hyatt Regency
10.2004 - 09.2009
Engineerig Assistant/Machine Operator
OEA/Autoliv Inc
09.1996 - 10.2004
Bachelor's - Mining Engineer
Oil and Gas University
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