Karen Baker
Branson,MO
Summary
Detail-oriented Office Administrative Professional with years of experience in customer service, data entry, and office management. Skilled in managing phone communications and optimizing schedules to enhance team collaboration and client relations. Committed to delivering efficiency and reliability in all administrative tasks.
Overview
27
27
years of professional experience
Work History
Receptionist/Customer Service Representative
Branson Veterinary Hospital
Branson, MO
12.2024 - 08.2026
- Responded to phone calls and addressed client inquiries with professionalism and urgency.
- Handled incoming calls, took messages, and directed inquiries to appropriate personnel, ensuring effective communication.
- Delivered exceptional customer service during interactions with internal and external clients.
- Utilized veterinary practice management software to streamline appointment scheduling and enhance client service.
- Executed accurate data entry tasks across multiple computer systems to maintain up-to-date client information.
- Processed payments and updated accounts to ensure accurate balance records.
Cashier
Bass Pro Shops
Branson, MO
10.2017 - 10.2018
- Checked out customer merchandise efficiently and accurately.
- Interacted with customers professionally to create positive shopping experiences.
- Updated product knowledge to improve sales effectiveness.
- Stocked and organized merchandise around cash register to enhance customer engagement.
Administrative Assistant (Admin Assistant)
Your "other" Warehouse
Baton Rouge, LA
08.1999 - 01.2010
- Trained customer service representatives in six-week sessions to strengthen service delivery.
- Researched customer service errors and identified solutions that increased customer satisfaction.
- Maintained strong customer service skills while managing relationships with largest clients.
- Executed special projects that supported strategic goals.
Education
4 Years - Social Work,Psychology
Southeastern Louisiana University
Skills
- Appointment scheduling
- Data management and payment processing
- Call management
- Client engagement
- Multitasking and prioritization
- Attention to detail
- Communication proficiency
- Multitasking and prioritization
Timeline
Receptionist/Customer Service Representative
Branson Veterinary Hospital
12.2024 - 08.2026
Cashier
Bass Pro Shops
10.2017 - 10.2018
Administrative Assistant (Admin Assistant)
Your "other" Warehouse
08.1999 - 01.2010
4 Years - Social Work,Psychology
Southeastern Louisiana University