Karen Ballou
Muskegon,MI
Summary
Dynamic and dedicated professional with a strong background in customer service at Northshore Ace Hardware. Proven ability to foster customer relationships and enhance sales through effective communication and teamwork. Skilled in cash handling and committed to maintaining a positive environment, ensuring customer satisfaction and repeat business.
Overview
22
22
years of professional experience
Work History
Cashier/Sales Associate
Northshore Ace Hardware
10.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Student Monitor
Reeths Puffer Schools
08.2018 - 05.2019
- Assisted in the reduction of bullying incidents through vigilant supervision and proactive intervention.
- Improved student behavior by implementing effective classroom management strategies.
- Promoted a positive school environment by enforcing school rules and addressing behavioral issues promptly.
- Enhanced school safety by monitoring and supervising students during lunch and break periods.
- Collaborated with teachers to identify at-risk students requiring additional support or intervention measures.
Clerical Support Staff/Medical Records Director
Ionia County Community Mental Health
10.2003 - 04.2015
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
Education
Lakewood High School
Lake Odessa05-1994
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier/Sales Associate
Northshore Ace Hardware
10.2019 - Current
Student Monitor
Reeths Puffer Schools
08.2018 - 05.2019
Clerical Support Staff/Medical Records Director
Ionia County Community Mental Health
10.2003 - 04.2015
Lakewood High School
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