Karen Barboza
North Dighton,MA
Summary
Dedicated Customer Service professional with expertise in cash handling, telephone communication, and issue resolution. Proven ability to manage customer inquiries and process transactions efficiently.
Overview
12
12
years of professional experience
Work History
Customer Service/Front Desk Clerk
Walmart
Raynham, MA
03.2023 - Current
- Processed customer transactions accurately and efficiently at checkout.
- Processed financial transactions accurately and efficiently, including money orders, money grams, and check cashing, ensuring customer satisfaction.
- Greeted customers, assisting with inquiries and guiding store navigation to enhance customer experience.
- Managed phone calls, redirecting to appropriate departments to ensure timely responses.
Call Center Representative
Jordans Furniture
Taunton, Ma
04.2014 - 03.2023
- Managed inbound customer calls to address inquiries and resolve issues.
- Provided product information and guided customers through purchase processes.
- Documented customer interactions accurately in the company's CRM system.
- Assisted with returns and exchanges, ensuring compliance with company policies.
Education
Dighton Rehoboth Regional High School
Rehoboth, MA06-1976
Skills
- Customer service
- Payment processing
- Transaction processing
- Cash handling
- Telephone communication
- Issue resolution
Timeline
Customer Service/Front Desk Clerk
Walmart
03.2023 - Current
Call Center Representative
Jordans Furniture
04.2014 - 03.2023
Dighton Rehoboth Regional High School