Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Bariso

Hewitt,NJ

Summary

Adaptable professional with over 15 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Frequently praised as hardworking by my peers and managers, I can be relied upon to help your company achieve its goals.

Overview

42
42
years of professional experience

Work History

Customer Service Representative

Auto Glass Direct
South River, NJ
01.2024 - Current
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

American Mobile Glass- Auto Glass Now
Newfoundland
03.2008 - 12.2023
  • Responded to customer requests for products, services and company information.
  • Utilized all means available to assist customers via phone, email and online chat in both office and remote settings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted with interviewing, hiring and mentoring new employees during and after training at various locations

Retail Store Manager

Jean Country
Paramus, NJ
06.1982 - 02.1992
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Developed and maintained store policies and procedures.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Handled cash register transactions accurately while providing excellent customer service.

Education

Manchester Regional High School
Haledon, New Jersey

Skills

  • Active Listening
  • Customer Relations
  • Problem-Solving Ability
  • Staff Training
  • Accounts Receivable-Collections
  • Administrative and Office Support

Timeline

Customer Service Representative

Auto Glass Direct
01.2024 - Current

Customer Service Representative

American Mobile Glass- Auto Glass Now
03.2008 - 12.2023

Retail Store Manager

Jean Country
06.1982 - 02.1992

Manchester Regional High School

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Karen Bariso