Karen Bariso
Hewitt,NJ
Summary
Adaptable professional with over 15 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Frequently praised as hardworking by my peers and managers, I can be relied upon to help your company achieve its goals.
Overview
42
42
years of professional experience
Work History
Customer Service Representative
Auto Glass Direct
South River, NJ
01.2024 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
American Mobile Glass- Auto Glass Now
Newfoundland
03.2008 - 12.2023
- Responded to customer requests for products, services and company information.
- Utilized all means available to assist customers via phone, email and online chat in both office and remote settings.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted with interviewing, hiring and mentoring new employees during and after training at various locations
Retail Store Manager
Jean Country
Paramus, NJ
06.1982 - 02.1992
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Developed and maintained store policies and procedures.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
Education
Manchester Regional High School
Haledon, New JerseySkills
- Active Listening
- Customer Relations
- Problem-Solving Ability
- Staff Training
- Accounts Receivable-Collections
- Administrative and Office Support
Timeline
Customer Service Representative
Auto Glass Direct
01.2024 - Current
Customer Service Representative
American Mobile Glass- Auto Glass Now
03.2008 - 12.2023
Retail Store Manager
Jean Country
06.1982 - 02.1992
Manchester Regional High School
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