Summary
Overview
Work History
Education
Skills
Interests
Quote
Work Availability
Timeline
Intern
Karen Bassett

Karen Bassett

Highlands Ranch,CO

Summary

Dynamic and results-driven operations leader with a strong foundation in customer success, administrative management, and team leadership. Proven expertise in optimizing workflows, resolving complex challenges, and delivering high-touch service in fast-paced, client-focused environments. Adept at financial tracking, conflict resolution, and strategic scheduling, with a deep commitment to maintaining luxury standards and operational excellence. Excels in building cohesive teams, streamlining systems, and supporting executive leadership with sound judgment and discretion.

Overview

10
10
years of professional experience

Work History

OFFICE MANAGER

Integrative Dental of Denver
10.2024 - Current
  • Managed all aspects of payroll, employee commissions, and HR compliance for a high-performing team of 15.
  • Led new hire processes including interviewing, onboarding, and training to ensure seamless integration and performance excellence.
  • Oversaw daily operations including schedule management, staff coordination, and escalation handling to optimize clinic efficiency.
  • Directed marketing initiatives to enhance brand visibility and attract high-value clientele.
  • Acted as a strategic advisor to the Owner/Doctor, contributing to business development and operational decisions.
  • Developed and implemented Excel-based tracking systems for temporary staff, incorporating contact management, performance ratings, and tax documentation compliance.
  • Designed and launched patient satisfaction systems to elevate the quality of care and streamline billing communications.
  • Tracked, submitted, and resolved insurance claims, ensuring timely reimbursement and minimizing patient concerns.
  • Facilitated team development through organized staff meetings and individualized recognition programs.
  • Fostered a luxury service environment by maintaining high standards in patient engagement and office aesthetics.
  • Delivered financial insights through performance tracking and reporting, contributing to strategic planning and revenue optimization.
  • Supported technology infrastructure, coordinating with IT consultants to maintain network security and system functionality.
  • Provided staff training on medical terminology and practice management systems to ensure operational consistency and knowledge growth.
  • Cultivated a collaborative, high-morale work culture centered on professionalism, accountability, and continuous improvement.

OFFICE MANAGER

5280 Orthodontics
09.2023 - 03.2024
  • Organized consulting priorities in a strategic manner, and pro-actively worked with leadership to ensure focus on the most critical areas for patient experience improvement.
  • Educated patients on preventive care, treatment options, and post-treatment care.
  • Managed office operations, including vendor management and facility maintenance, ensuring smooth operations.
  • Coordinated meetings, travel arrangements, and event planning for staff.
  • Assisted in the development of clinic policies and procedures and trained new staff on their implementation.
  • Ensured that the schedule accounts for the appropriate amount of doctor time, filling openings as necessary and discussing any major changes with the clinical team.

BUSINESS ASSISTANT

South Kipling Dental
04.2022 - 03.2023
  • Educated patients on preventive care, treatment options, and post-treatment care.
  • Posted insurance and patient payments and processed accounts receivable.
  • Filed patient insurance claims and followed up on outstanding claims, verification of benefits and explanation of coverage.
  • Maximized appointments in a multi-provider schedule.
  • Streamlined office processes, increasing efficiency and productivity.
  • Collaborated with team to ensure smooth patient flow and satisfaction.

BROKER ASSOCIATE

Destination Denver Real Estate
10.2019 - 04.2022
  • Prepared documents such as representation contracts, purchase contracts, closing statements, and leases.
  • Monitored fulfillment of purchase contract terms to ensure lawful completion in a timely manner.
  • Acted as an intermediary in negotiations between buyers and sellers over prices, and settlement details.
  • Managed logistics for international relocations, including visas, housing, and cultural orientation.
  • Collaborated with cross-functional teams to streamline relocation processes and reduce costs.

CUSTOMER SUCCESS MANAGER

Peterson's LLC
07.2020 - 01.2021
  • Ensured clients' expectations were met and helped clients understand the limits of a budget or resources.
  • Maintained a steady pipeline of over $75k.
  • Performed weekly demos of SaaS product, to prospects and purchasers via Google Meets, Zoom, and Hosted PBX.
  • Documented all sales activity in CRM, Hubspot, to align selling behavior and business goals.
  • Coordinated presentation and conference opportunities.
  • Ensured quality of product, service, and customer rapport by identifying potential risks and future concerns.
  • Identified and assisted with escalated client concerns.
  • Planned and conducted institutional onboarding and training - K-12, University, and Technical College Level. SSO and individual site experience.
  • Communicated goals, deadlines, and objectives to the leadership team and sales team.

Education

BROKER'S LICENSE -

Armburst Real Estate Institute
Denver, Colorado

Bachelor of Arts - Hospitality Management

Kendall College
Chicago, Illinois

Skills

  • Leadership
  • Sales
  • Communication
  • Negotiation
  • Administration
  • Adaptability
  • Sentiment Analysis
  • Billing
  • Relationship building

Interests

Painting

Cooking

Hiking

Travel

Scuba Diving

Fly Fishing

Quote

When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

OFFICE MANAGER

Integrative Dental of Denver
10.2024 - Current

OFFICE MANAGER

5280 Orthodontics
09.2023 - 03.2024

BUSINESS ASSISTANT

South Kipling Dental
04.2022 - 03.2023

CUSTOMER SUCCESS MANAGER

Peterson's LLC
07.2020 - 01.2021

BROKER ASSOCIATE

Destination Denver Real Estate
10.2019 - 04.2022

BROKER'S LICENSE -

Armburst Real Estate Institute

Bachelor of Arts - Hospitality Management

Kendall College

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