Karen Bauer
Wilmington,NC
Summary
Excelled in enhancing patient care through effective coordination and documentation, demonstrating empathy and professionalism. Skilled in electronic charting and fostering interdisciplinary collaboration, significantly improving treatment outcomes and patient flow.
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
9
9
years of professional experience
Work History
Unit Clerk
Wilmington Treatment Center
05.2019 - 02.2025
- Prepared admissions charts and scanned records.
- Supported nursing staff with timely updates on patient status, facilitating effective treatment plans.
- Collaborated with interdisciplinary teams to ensure coordinated care for patients across all departments.
- Coordinated patient admissions, transfers, and discharges to optimize bed management and patient flow.
- worked on bed assignments for pts coming on to the unit
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Promoted a safe environment by maintaining a clean and organized unit clerk workstation throughout each shift.
Patient Service Representative/Insurance Verificat
Wilmington Health
09.2015 - 03.2018
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
High School Diploma -
St Vincent - St Mary High School
Akron, Ohio05-1983
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Medical records maintenance
- Medical terminology
- Reception management
- Electronic charting
- Supply restocking
- Patient scheduling
- Records scanning
- Transcribing orders
Timeline
Unit Clerk
Wilmington Treatment Center
05.2019 - 02.2025
Patient Service Representative/Insurance Verificat
Wilmington Health
09.2015 - 03.2018
High School Diploma -
St Vincent - St Mary High School
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