Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA KOWALSKI

MELISSA KOWALSKI

Wilmington,NC

Summary

Award-winning sales leader with over 20 years of experience in real estate sales, team leadership, and insurance. Proven success driving performance in high-volume new home sales environments through innovative marketing, client-first service, and strategic execution. Frequently ranked among top performers nationally with a track record of exceeding goals, mentoring teams, and delivering exceptional buyer experiences from first contact to close.

Overview

17
17
years of professional experience

Work History

Sales Consultant

Century Complete
01.2021 - 01.2025
  • Sold 107 homes in 2023 and 84 homes in 2024 with a maintained 11% sales conversion rate—well above industry average.
  • Utilized targeted social media campaigns, including Facebook Live tours and Instagram reels, to drive lead generation and increase foot traffic to communities.
  • Provided expert guidance throughout the home buying journey, from first consultation through closing and beyond, ensuring a seamless and supportive customer experience.
  • Ranked in the Top 10 Sales Consultants nationally for performance, sales volume, and Eliant Survey customer satisfaction scores.

Division Sales Manager

Century Complete
01.2019 - 01.2021
  • Led and mentored a sales team across multiple communities, successfully closing over 200 homes while exceeding company-set sales and closing targets.
  • Developed team training programs focused on buyer experience, CRM utilization, and objection handling, resulting in improved conversion rates.
  • Partnered with marketing to plan and execute grand openings and open house events that drove significant community exposure and lead traffic.

Closing Coordinator & Sales Consultant

Century Complete
01.2017 - 01.2019
  • Managed all contract-to-close logistics and coordinated with internal teams, lenders, title agents, and attorneys to successfully close 105 homes.
  • Acted as liaison for buyers through each step of the closing process, proactively resolving delays and ensuring timely delivery of new homes.
  • Recognized for organizational excellence, communication, and the ability to manage a high volume of closings with minimal disruption.

Owner / Licensed Agent

Sandpiper Insurance Agency
01.2014 - 01.2017
  • Founded and operated the first female-owned independent insurance agency in Georgetown County, SC, employing a staff of 10.
  • Provided auto, home, and commercial insurance to a growing client base through personalized service and strong community ties.
  • Oversaw all agency operations including marketing, HR, customer service, compliance, and vendor relationships.
  • Achieved strong customer loyalty and consistent policy retention through responsive service and community involvement.

Underwriter

Farm Bureau Insurance of South Carolina
01.2008 - 01.2014
  • Reviewed applications for auto and homeowners insurance with an emphasis on risk analysis, compliance, and regulatory standards.
  • Supported agents by providing real-time underwriting support and policy clarification to ensure timely binding and approvals.
  • Contributed to operational efficiency by training new underwriters and improving file documentation standards.

Education

Associate Degree -

Sacred Heart University
Fairfield, CT
01.1995

Skills

  • New Home Sales
  • Social Media Marketing
  • Sales Leadership
  • High-Volume Closings
  • Client Relationship Management
  • Digital & Community Marketing
  • CRM Tools: Salesforce, Lasso, Sales Simplicity, Newstar
  • South Carolina Real Estate Sales Associate License

Timeline

Sales Consultant

Century Complete
01.2021 - 01.2025

Division Sales Manager

Century Complete
01.2019 - 01.2021

Closing Coordinator & Sales Consultant

Century Complete
01.2017 - 01.2019

Owner / Licensed Agent

Sandpiper Insurance Agency
01.2014 - 01.2017

Underwriter

Farm Bureau Insurance of South Carolina
01.2008 - 01.2014

Associate Degree -

Sacred Heart University

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