Karen Baxter
Tishomingo,OK
Summary
Dynamic Child Support Specialist II with the Oklahoma Department of Human Services, adept at in-depth case review and effective team collaboration. Achieved significant reductions in caseload backlog through strategic time management, while enhancing family outcomes by negotiating fair settlements and ensuring compliance with child support laws. Strong communicator committed to supporting families in need.
Experienced with child support case management and legal compliance, ensuring timely and accurate processing of support orders. Utilizes effective communication and problem-solving skills to resolve disputes and maintain positive client relationships. Knowledge of state and federal child support laws and regulations contributing to successful case outcomes.
Overview
8
8
years of professional experience
Work History
Child Support Specialist II
Oklahoma Department of Human Services
06.2017 - Current
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and clients.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Negotiated fair settlements between disputing parties, resulting in amicable agreements beneficial to all parties involved, especially the children.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Maintained strict confidentiality while managing sensitive information related to clients' personal lives and finances.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
- Documented data and completed accurate updates to case records.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
Education
Bachelor of Arts - Criminal Justice
Southeastern Oklahoma State University
Durant, OK12-2016
Skills
- In-depth case review
- Legal research
- Strong verbal communication
- Effective interviewing techniques
- Knowledge of child support laws
- Comprehensive case assessment
- Effective team collaboration
Timeline
Child Support Specialist II
Oklahoma Department of Human Services
06.2017 - Current
Bachelor of Arts - Criminal Justice
Southeastern Oklahoma State University
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