Karen Becker

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Prepared detailed estimates and submittals for various engineered projects.
• Analyzed project specifications and requirements for accurate cost estimation.
• Worked closely with clients to understand their needs and develop scope of work documents.
• Solicited and collected subcontractor and vendor bids or quotations.
• Oversaw receiving and shipping operations to maintain accurate inventory levels and facilitate smooth logistics.

· Verified existing data and researched new data sources to improve overall verification accuracy.

· Combined disparate data pieces to enhance usability, facilitating quicker decision-making for verification processes.

· Managed inbound/outbound calls for employment, reference, and license verifications, ensuring accurate and timely information exchange.

· Consistently met daily, weekly, and monthly performance since onboarding

· Managed daily operations of liquor store, ensuring efficient workflow and customer satisfaction.

· Supervised, scheduled, hired, trained, and promoted personnel to maintain a high-performing team.

· Negotiated pricing and services with customers and vendors to optimize expenses and enhance profitability.

· Devised processes targeted at sustaining business growth and elevating profit levels.

· Identified, researched, and resolved billing variances for over 50+ contractors with multiple projects.

· Prepared and processed accounts payable and receivable accurately to ensure timely financial operations.

· Process application and extend credit to new contractors.

· Anticipated challenges and resolved project delays or emergencies with contractors to maintain project timelines.

· Developed In-depth understanding of construction procedures & materials and project management principles.

Managed 120+ domestic and international vendors across 27 states, ensuring compliance and quality standards.

· Independently handled vendor recruitment, pay/contract negotiation, quality control, training, and relationship building.

Resolved technical issues for users and conducted necessary maintenance.

Compiled project progress reports, highlighting key insights and actionable improvements.

Promoted from entry-level Research Specialist to senior member of Vendor Relations Team, reflecting growth and increased responsibility.

· Oversaw planning and training process for 112 regional restaurants and 9 new unit openings, ensuring alignment with company standards.

· Collaborated with regional executives on management team selection and developed Training/New Unit Coordinators to strengthen operational effectiveness.

· Developed curricula, instructions, documents, and assessments for training courses across all restaurant staff levels, utilizing the tell, show, do, review method.

· Analyzed company training methods and adjusted to rectify issues, increased efficiency, and exceeded training goals for new unit openings.