Karen Behlman
Saint Charles,MO
Summary
Billing professional with extensive experience in managing billing cycles and financial transactions. Consistently ensured timely and accurate billing, fostering strong team collaboration and flexibility to adapt to changing needs. Expertise in invoice preparation and reconciliation, combined with reliable and results-driven approach.
Overview
15
15
years of professional experience
Work History
Billing Clerk
Retail Data Systems
11.2009 - Current
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Monitored outstanding invoices and performed collections duties.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Handled account payments and provided information regarding outstanding balances.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Processed customer invoices, credit memos and payments within established timelines.
- Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
- Achieved significant reduction in outstanding receivables by implementing effective follow-up strategies on overdue accounts.
- Collaborated with sales team to ensure billing accuracy and customer satisfaction.
- Increased customer satisfaction by resolving billing inquiries and disputes promptly.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
High School Diploma -
01-1981
Skills
- Data entry
- Customer service
- Invoice processing
- Customer communication
- Collections duties
- A/P and A/R expertise
- Professionalism and ethics
- Collections processing
- Account reconciliation
- Administrative support
- Billing document creation
- Customer relations
- Billing and invoicing
- Account collections
- Billing software
- Dispute resolution
- Payment processing
Timeline
Billing Clerk - Retail Data Systems
11.2009 - Current
Hazelwood Central High School - High School Diploma,
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