Karen Bell
Forney
Summary
Experienced in providing consultations on beauty treatments and products, demonstrating strong customer service skills through effective communication and relationship-building. Maintained detailed records of customer interactions and transactions, ensuring a comprehensive understanding of client needs and preferences. Developed strategies to enhance customer satisfaction by addressing inquiries and complaints promptly while educating clients on product features and benefits. Proven ability to maximize sales through attentive service and maintaining organized, well-stocked environments.
Overview
27
27
years of professional experience
Work History
Cosmetologist
Self Employed Services
Dallas
01.1998 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Maintained cleanliness of salon equipment and tools.
- Educated clients on proper skin care techniques and products.
Customer Service Sales Representative
Chewy.com
Dallas
09.2020 - 02.2023
- Compiled reports on overall customer satisfaction.
- Maintained an understanding of competitive landscape in order to effectively respond to changing market dynamics.
- Maintained records of customer interactions and transactions.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Developed strategies for improving the customer experience.
- Built sustainable relationships with customers through open communication.
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
Retail
Monroe
04.2001 - 02.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Human Resources Specialist
Workday
Forney
05.2004 - 07.2021
- Organized recruitment events such as career fairs and open houses.
- Provided guidance to managers on disciplinary action and performance management.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
- Partnered with senior HR team to communicate company standards and policies.
- Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
Concierge
Hampton Inn Suites
Monroe
05.2013 - 05.2021
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
Education
Bachelor of Science - Human Resources Management
Strayer University
Dallas, TX06-2026
Cosmetology License - Cosmetology
Cloyds Beauty School
Monroe, LA05-1999
Some College (No Degree) - Business Administration
Louisiana Delta Community College
Monroe, LASome College (No Degree) - Business Administration
Grand Canyon University
Phoenix, AZSkills
- Hair cutting
- Color application
- Hair installation
- Scalp treatment
- Hair stylist
Timeline
Customer Service Sales Representative
Chewy.com
09.2020 - 02.2023
Concierge
Hampton Inn Suites
05.2013 - 05.2021
Human Resources Specialist
Workday
05.2004 - 07.2021
Customer Service Representative
Retail
04.2001 - 02.2022
Cosmetologist
Self Employed Services
01.1998 - Current
Bachelor of Science - Human Resources Management
Strayer University
Cosmetology License - Cosmetology
Cloyds Beauty School
Some College (No Degree) - Business Administration
Louisiana Delta Community College
Some College (No Degree) - Business Administration
Grand Canyon University