Karen A. Beltran
Boca Raton,FL
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Representative
State Farm - Ellie Mills
Boca Raton, FL
11.2024 - Current
- Provided guidance on coverage options, ensuring clients understood their insurance needs.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented interactions in ECRM system to ensure accurate record-keeping and follow-up.
- Provided guidance on policy coverage, claims processes, and billing inquiries to enhance customer understanding.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
PIP Specialist - Legal Assistant
Law Office Kanner & Pintaluga, P.A.
Boca Raton, FL
03.2022 - 10.2024
- Assisted in client communications, providing updates on case status and gathering necessary information.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
- Developed and maintained detailed tracking systems for case timelines and deadlines.
- Coordinated communication between clients, attorneys, and medical professionals to facilitate case progress.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Agent, CSR
iQor
Pompano Beach, FL
02.2021 - 02.2022
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate home warranty coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Close sales through the development of successful promotional strategies and product placement.
Server
Hijos de Rey Restaurant
Guadalajara, Mexico
01.2018 - 12.2019
- Coordinated with kitchen staff to ensure timely food delivery and quality standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Pet Groomer Assistant
Happy Puppy Grooming
Whittier, CA
04.2016 - 01.2017
- Maintained high standards of cleanliness and sanitation in grooming area, ensuring compliance with health regulations.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
Customer Service Agent
Beliveo
Guadalajara, Mexico
10.2014 - 01.2016
- Managed multiple support channels, enhancing response efficiency and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume of inbound customer calls.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate in Arts - Business Management
Palm Beach State College
Boca Raton, FL01.2026
Psychology
Western Institute of Technology and Higher Ed
Guadalajara, Mexico01.2016
High School Diploma - undefined
Universidad Del Valle De Mexico
Guadalajara, Mexico01.2014
Skills
- Adaptability and flexibility
- Teamwork and collaboration
- Problem resolution
- Product knowledge
- Time Management
- Customer data confidentiality
- Calm and professional under pressure
- Reliable and trustworthy
- Microsoft Office expertise
Certification
- 2-14 Life and Annuities License
- 4-40 Customer Representative License
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
State Farm - Ellie Mills
11.2024 - Current
PIP Specialist - Legal Assistant
Law Office Kanner & Pintaluga, P.A.
03.2022 - 10.2024
Sales Agent, CSR
iQor
02.2021 - 02.2022
Server
Hijos de Rey Restaurant
01.2018 - 12.2019
Pet Groomer Assistant
Happy Puppy Grooming
04.2016 - 01.2017
Customer Service Agent
Beliveo
10.2014 - 01.2016
Psychology
Western Institute of Technology and Higher Ed
High School Diploma - undefined
Universidad Del Valle De Mexico
Associate in Arts - Business Management
Palm Beach State College