Karen Bennett
EVERGREEN,Colorado
Summary
Detail-oriented and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities to support team objectives and drive success. Known for fostering collaborative environments and delivering results under pressure, consistently meeting deadlines. Committed to continuous improvement and enhancing overall team performance.
Overview
38
38
years of professional experience
Work History
Systems Analyst Associate
UCHealth
Highlands Ranch, CO
08.2023 - Current
- Led the implementation of Epic application enhancements, improving user experience and system functionality for teams.
- Coordinated cross-functional training sessions on Epic features, enabling staff to leverage tools effectively in patient care.
- Collaborated with IT specialists to troubleshoot system issues in Epic, minimizing downtime and enhancing productivity.
- Evaluated new features within the Epic application to enhance clinical workflows and improve patient outcomes consistently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Quality Care Coordinator
UCHealth Medical Group
Denver, CO
02.2018 - 07.2023
- Analyzed and documented patient care issues to enhance overall patient health outcomes.
- Led outreach initiatives to address open care gaps through patient phone calls. Improved cancer screening compliance through strategic communication efforts.
- Compiled and delivered pathology imaging and diagnostic results to enhance treatment team efficiency and patient care.
- Directed data collection and aggregation efforts for Optum submissions. Oversaw the packaging and submission of information utilizing diverse tools and file types. Coordinated with team members to drive accurate and timely project execution.
- Collaborated with business analyst to establish a submission framework, resulting in consistent performance ratings of 4.5 and above.
- Assisted in documenting and submitting progress notes for a commercial risk adjustment program. Supported assessment processes from 2019 to 2021, contributing to an average revenue of $74,817 from submitted assessments.
- Identified and addressed health maintenance care gaps in Metro Denver region, contributing to elevated quality performance metrics.
- Achieved improved patient satisfaction through effective coordination of care services. Enhanced communication between patients and healthcare providers, resulting in streamlined service delivery. Drove initiatives that contributed to better health outcomes for patients.
- Managed patient follow-up schedules to enhance treatment adherence and support ongoing care.
Population Health Manager
Hilltop Family Physicians
Parker, CO
01.2017 - 02.2018
- Analyzed and reported on patient care issues and conditions that could adversely affect patient health.
- Managed continuous evaluation of patient and family requirements to ensure effective execution of interdisciplinary team care strategies.
- Conducted annual wellness visits to assess and document variations in patients' physical and mental health status.
- Maintained respectful and private interactions with patients, prioritizing their emotional well-being and confidentiality of health information.
- Engaged with diverse staff members to drive improvements in patient care quality and efficiency of response times.
- Advocated for patient experience excellence by providing staff with emotional support and training on effective patient interaction strategies.
- Engaged with patients to convey cancer screening outcomes and provide recommendations, prioritizing respect and empathy in all interactions.
Public Speaker / Trainer
Padgett Thompson
Lenexa, KS
01.1995 - 07.1999
- Facilitated 1-3 day training sessions for diverse organizations nationwide. Specialized in developing effective customer service communication techniques and approaches to de-escalate challenging customer situations.
- Trained client representatives in effective communication techniques to improve engagement with public and employees.
- Administered personality tests to provide participants with insights for improving comfort in workplace and social environments.
- Conducted workshops on patient engagement strategies, empowering staff to improve patient interactions and satisfaction.
- Evaluated audience feedback from training sessions to continuously refine presentation content and delivery methods.
- Implemented stories and anecdotes into speeches to make information more entertaining.
- Received consistently positive feedback from event attendees, leading to repeat bookings and referrals for future engagements.
Investment Center Advisor
American Century Investors
Kansas City, MO
01.1989 - 12.1994
- Provided comprehensive explanations of financial data and strategies to enhance client comprehension and satisfaction.
- Engaged with clients to analyze financial needs and develop tailored solutions for achieving financial objectives.
- Provided expert advice to customers on product choices, ensuring alignment with individual requirements and preferences.
Accounts Payable Clerk
American Century Investments
Kansas City, MO
01.1988 - 01.1989
- Processed vendor invoices and reconciled discrepancies, improving payment accuracy and maintaining strong supplier relationships.
- Coordinated with internal teams to resolve invoice inquiries swiftly, enhancing overall accounts payable efficiency.
- Managed the end-to-end accounts payable process, ensuring timely payments aligned with company policies.
- Reviewed financial documentation for compliance, safeguarding organizational integrity and promoting responsible fiscal practices.
Education
Bachelor of Arts - Fashion Merchandising
Iowa State University
Master of Science - Adult Education
Kansas State University
Skills
- Meticulous attention to detail
- Engaging presentation skills
- Clear communication skills
- Conflict resolution strategies
- Respectful with a commitment to service excellence
- Service excellence
- User support services
Timeline
Systems Analyst Associate
UCHealth
08.2023 - Current
Quality Care Coordinator
UCHealth Medical Group
02.2018 - 07.2023
Population Health Manager
Hilltop Family Physicians
01.2017 - 02.2018
Public Speaker / Trainer
Padgett Thompson
01.1995 - 07.1999
Investment Center Advisor
American Century Investors
01.1989 - 12.1994
Accounts Payable Clerk
American Century Investments
01.1988 - 01.1989
Bachelor of Arts - Fashion Merchandising
Iowa State University
Master of Science - Adult Education
Kansas State University