Karen Bennett

Resumed duties in customer service as requested.

Resolved customer inquiries regarding woodworking products, orders, and account issues with accurate, courteous service.

Processed phone and email orders while maintaining order accuracy and timely follow-up.

Provided product knowledge to guide customers toward appropriate tools, supplies, and project materials.

Added new Vendors and Products to the Woodcraft online site

Negotiated trade agreements, set up new Vendors and products

With new product set up, imported, tweaked online copy, images and calculated retail pricing for maximum pricing

Attended Trade Shows searching for New Vendors/Products

Resolved shipping issues primarily with Freight Carriers

Assisted Customer Service in resolving many issues between Customers, Dropship Vendors and shipping companies.

• Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
• Delivered exceptional customer service, addressing concerns with empathy and professionalism.
• Managed customer service inquiries and complaints for customer satisfaction.
• Provided exceptional customer service to internal and external customers.
• Provided outstanding customer service, addressing concerns promptly and professionally.
• Delivered exemplary customer service and warmly greeted guests.
• Cross-trained and backed up other customer service managers.
• Delivered exceptional customer service, addressing concerns and providing product recommendations.
• Resolved customer service escalations to promote mutually beneficial outcomes.
• Increased client loyalty through exceptional customer service and personalized consultations.
• Developed employee training programs, leading to improved customer service scores.
• Managed high call volume while maintaining exemplary customer service standards.
• Improved overall client satisfaction by consistently providing exceptional customer service.