Karen Bermudez
LaVergne,TN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members.
Overview
12
12
years of professional experience
Work History
Caregiver
The Keyes Company
Franklin, Tennessee
06.2022 - Current
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Followed care plan and directions to administer medications.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Front Desk Agent, Housekeeping Manager
Radisson Hotel
Nashville, US
06.2018 - 08.2019
- Front Desk: Responsible for the check in and check out of guests, maintain the lobby area, greeting upon arrival
- Posted incidental charges to ledgers, manually or by using computers.
- Housekeeping Manager: Ensure that housekeeping and laundry teams adhere to standards of operation and provide excellent service to all guests, perform regular inspections of rooms, oversee all inventory is accurate and under cost control, assume responsibility for guest satisfaction with room and service, works closely with other departments such as front desk and food services and provide employees with proper training to ensure success
Data Entry Clerk
Remedy Intelligent Staffing
Omaha, US
10.2016 - 06.2018
- Assignment: Bank of the West
- Data entry, meet daily/weekly commitments for customer due diligence (Consumer Loans, Mortgage, Credit Cards, & Loan Modification), filing and/or other clerical duties when needed, successful completion of Compliance Training
- Exceeded quality goals to support team productivity.
Hotel Operator, Guest Services
Riviera Resort and Spa
Palm Springs, US
06.2013 - 09.2016
- Answered & directed all incoming calls
- Handled guest requests regarding Housekeeping, Engineering & Security issues
- Assisted guests with billing inquiries, reservations & check outs
- Coordinated rental cars, dinner reservations for guests and any and all concierge services needed
- Supplied management with detailed reports for arrivals, departures, etc.
- Emailed final guest folios
- Issued credit to guests credit cards
- Tracked lost & found items and followed up with guests
Education
High School Diploma -
Whittier High School
Whittier, CA06.1983
Some College (No Degree) - General
Rio Hondo College
Whittier, CASkills
- Bilingual (Spanish)
- Customer service skills
- Room assignments
- Multi-line phone
- Lobby oversight
- Supply replenishment
- Hospitality service expertise
- Administrative skills
- Clerical duties
- Guest relations
- Database management
- Scheduling
Timeline
Caregiver
The Keyes Company
06.2022 - Current
Front Desk Agent, Housekeeping Manager
Radisson Hotel
06.2018 - 08.2019
Data Entry Clerk
Remedy Intelligent Staffing
10.2016 - 06.2018
Hotel Operator, Guest Services
Riviera Resort and Spa
06.2013 - 09.2016
High School Diploma -
Whittier High School
Some College (No Degree) - General
Rio Hondo College
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