Karen Bernal
Lynwood,CA
Summary
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Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
JWCH Institute
Norwalk, CA
09.2024 - Current
- Assisted with patient intake, including vital sign measurement and medical history documentation.
- Coordinated appointment scheduling and follow-up communications for efficient clinic operations.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Supported physicians during examinations by preparing instruments and assisting with procedures.
- Educated patients on medication usage, treatment plans, and follow-up care instructions.
- Implemented office protocols to enhance workflow efficiency and improve patient satisfaction.
- Trained new medical assistants on clinic procedures and systems to ensure consistent quality of care.
- Collaborated with interdisciplinary teams to optimize patient care delivery and streamline processes.
- Increased clinic efficiency by expertly administering injections, drawing blood samples, and performing EKGs under physician supervision.
- Supported quality improvement initiatives by participating in regular staff meetings to discuss new policies, procedures, or emerging trends in the field of internal medicine.
- Promoted a supportive work environment by collaborating closely with administrative staff, nurses, and physicians to ensure smooth operational flow.
- Continuously expanded professional knowledge by attending workshops, seminars, and training sessions relevant to the medical assistant role in internal medicine.
- Eased patient anxiety during appointments via professional demeanor while explaining procedures step-by-step and addressing concerns.
- Promoted preventative health measures among patients through tailored education on topics such as nutrition, exercise, and stress management.
- Maintained compliance with healthcare regulations by strictly adhering to HIPAA guidelines when handling sensitive patient information.
- Improved patient satisfaction by efficiently managing appointment scheduling and timely followups.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed individual patient needs and goals.
- Strengthened infection control practices within the clinic through meticulous sterilization of tools, equipment, and surfaces before each use.
- Facilitated seamless communication between patients and healthcare providers through proficient interpretation services for non-English speakers.
- Ensured patient safety during procedures by effectively preparing exam rooms with necessary equipment and supplies.
- Contributed to a welcoming clinic environment by providing compassionate care and empathetic listening to patients during their visits
- Streamlined office operations by maintaining organized records of lab results, medications, and diagnostic tests.
- Exhibited adaptability by adjusting quickly to changes in daily schedules or patient needs while maintaining high-quality care.
- Reduced wait times for test results through diligent tracking of lab orders and prompt communication with referring laboratories or imaging centers.
- Expedited insurance claims processing by obtaining prior authorizations for treatments or medications prescribed by the physician team.
- Optimized medication administration processes by assisting in prescription refills management under the supervision of the treating physician.
- Assisted physicians with physical examinations, enabling accurate diagnoses and appropriate treatment plans.
- Enhanced patient care by accurately recording medical histories and vital signs, as well as updating charts.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Administered family planning services in compliance with Title X rules, regulations, and protocols.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Developed culturally sensitive educational materials catering to diverse patient populations seeking family planning services.
- Led workshops on family planning options for both individuals seeking contraception methods or couples struggling with infertility issues.
- Educated patients on family planning options, empowering them to make informed decisions about their reproductive health.
- Educated patients on infection and disease control, family planning and new baby care to promote community health and wellness.
- Educated expectant parents on pregnancy, childbirth options, nutrition, breastfeeding, newborn care, and family planning.
- Educated patients on contraceptive options, empowering them to make informed decisions about family planning and sexual health.
- Improved patient care by developing and implementing comprehensive family planning programs.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of family planning policies and guidelines.
Medical Assistant
Carson Medical Group
Carson
05.2024
- Room preparation for patient visits
- Practice fusion
- Patient chart preparation for following appointment
- 12 lead EKG placement
- Prepare and observe Nebulizer machine
- Perform blood draws with precision, ensuring patients comfort and accurate sample collection
- Committed to achieving goals through hard work, punctuality and a proactive approach to learning and problem solving.
- Assist coworkers in clinical tasks, enhancing team efficiency and patient care with collaborative support.
- Maintain accurate records of administered injections, contributing to efficient patient care.
- Coordinate patient appointments, ensuring efficient scheduling
- Verify patient insurance status, ensuring active coverage, reducing billing errors
- Handle patient calls
- Notify patients about lab results and referrals, ensuring timely communication and patient satisfaction
- Maintain accurate records of patient notification, contributing to organized and accessible patient data
- Submit medication refill request, ensuring timely processing
- Prepare detailed charts for patients upcoming appointments
- Maintain and restock lab and patient rooms
- Utilized EHR system and fax machine
- Collect and dispatch lab specimens ensuring accuracy and timely delivery to enhance patient care
- Ensuring thorough sanitization after each patient specimen collection, maintaining high hygiene
- Utilize medical equipment proficiently, maintaining patient safety
- Monitor patient vital signs
- Assist healthcare providers during peek times
- Provide compassionate patient care, fostering a welcoming environment
- Strong back-office skills
- Performed EKGs for patients, ensuring accurate and timely results for improved diagnosis
- Processed Optum referrals, ensuring accurate data entry and timely follow-up
- Coordinated patient test result distribution via pick up or mail, enhancing accessibility and satisfaction
- Maintained referral logbook, ensuring accurate record keeping and timely updates for all referrals
- Documenting detailed lab logbook, ensuring accurate documentation
Medical Assistant Intern
JMK Health Center, Gardena
Gardena
01.2024 - 03.2024
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Practice Fusion
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Supported optimal patient care by performing diagnostic tests under supervision, such as phlebotomy, and point-of-care testing.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
Education
MA -
California Healing Arts College
Carson02-2024
High School Diploma - undefined
College Bridge Academy
Compton07-2020
Skills
- Vital signs monitoring
- HIPAA Compliance
- Organizational abilities
- Medical Terminology
- Vital Sign Monitoring
- Immunization
- Administration
- Patient Scheduling
- Medical terminology knowledge
- Adaptable mindset
- Emergency response readiness
- Medical Transcription
- Clinical Documentation Expertise
- Patient Care Coordination
- Medical coding familiarity
- Phlebotomy proficiency
- Insurance Verification
- Diagnostic Testing Assistance
- Inventory Management
- Specimen Collection
- Exam Room Preparation
- Patient confidentiality
- Written and verbal communication
- Active listening abilities
- Patient preparation
- Infection control protocols
- Instrument Sterilization
- Referral Coordination
- EMR Updating
- Medical Equipment Operation
- Sterilization procedures
- Record preparation
- Vitals Collection and Documentation
- Vital Signs Documentation
- Certified in CPR/AED
- Operating EKG Equipment
- Payment Processing
- CPR/AED
- Flexibility and Adaptability
- Patient Care
- Venipuncture Expertise
- Medical Assistant
- Data Entry
- Appointment Scheduling
- Phlebotomy
- Updating Medical Records
- Relationship Building
- Heartsaver CPR AED (CPR AED)
- Heartsaver First Aid (First Aid)
- Patient Chart Tracking
- Tray Organization
- HCT, HGB Glucose, Capillary
- Sterile Tray set-up
- Papsmear tray set-up
- Urinalysis
- Audiogram
- Practice Fusion
Certification
- CMA - Certified Medical Assistant
- CFPHW - Certified Family Planning Health Worker
- BLS/CPR
LANGUAGES
Spanish
English
Timeline
Medical Assistant
JWCH Institute
09.2024 - Current
Medical Assistant
Carson Medical Group
05.2024
Medical Assistant Intern
JMK Health Center, Gardena
01.2024 - 03.2024
High School Diploma - undefined
College Bridge Academy
MA -
California Healing Arts College