Karen Beteta Hernandez
Bay Atlantic FCU
VINELAND,NJ
5
years of professional experience
Reliable professional with strong listening and comprehension skills, experienced in high-pressure environments. Committed to improving operational efficiency and enhancing customer experiences in every interaction.
Work History
Teller
1 Year 6 Months- Assisted members with account inquiries and resolved issues promptly to enhance member satisfaction.
- Processed customer transactions accurately and efficiently, ensuring adherence to credit union policies.
- Maintained cash drawer integrity through regular reconciliations and attention to detail in transactions.
- Educated members on financial products and services, promoting responsible banking practices.
- Adapted quickly to changes in procedures, demonstrating flexibility in a fast-paced environment.
- Trained new tellers on operational protocols, fostering a collaborative team atmosphere.
- Demonstrated strong communication skills while managing diverse member interactions effectively.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
Amazon Associate
1 Year 2 Months- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Maintained cleanliness and organization of work areas to adhere to safety standards.
- Monitored product quality during receiving and shipping processes, ensuring compliance with company standards.
- Packaged products efficiently for shipment, ensuring quality and accuracy in packaging standards.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Associate Cashier
1 Year 1 Month- Managed cash register operations and balanced cash drawers at shift end.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Collaborated with team members to improve store layout for better customer flow.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Associate
2 Years 5 Months- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Trained new associates on customer service protocols and operational procedures.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Maintained inventory accuracy through regular stock checks and restocking procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored store cleanliness and product displays, ensuring compliance with company standards.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma
Skills
Customer service excellence
Time management
Professional demeanor
Confidentiality
Customer focus
Customer engagement
Cash handling
Conflict resolution
Stress tolerance
Empathy
Positivity
Friendly
Timeline
Teller
Bay Atlantic FCU
03.2025 - CurrentRead More
Amazon Associate
Amazon Warehouse
10.2023 - 12.2024Read More
Customer Service Associate Cashier
La Plaza Market
09.2022 - 10.2023Read More
Customer Service Associate
Wawa
05.2021 - 10.2023Read More
Vineland Senior High School
High School Diploma
Read More