Jasmine Clayton
Byram,MS
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
11
11
years of professional experience
Work History
Teller
Wells Fargo
109 W. Jackson Street Ridgeland, Ms.
01.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
Customer Service Representative
Outlets Of Mississippi
200 Bass Pro Drive Pearl, MS
10.2013 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Terry High School
Terry, MS05.2010
Skills
- Cash Handling
- ATM Custodian
- Regulatory Compliance
- Account Updating
- Asset Protection
- Drawer Balancing
- Fraud Detection
- Customer Relationship Building
- Positive
- Excellent Time Management Skills
- Cash Handling and Management
- Approachable
- Exceptional Customer Service
- Cash Counting
- Cheerful
- Strong Work Ethic
- Friendly
- Attention to Detail
- Professionalism and Courtesy
- Positive Attitude
- Customer Service Excellence
- Patience and Empathy
- Cash Drawer Balancing
- Teamwork and Collaboration
Timeline
Teller
Wells Fargo
01.2022 - Current
Customer Service Representative
Outlets Of Mississippi
10.2013 - 10.2023
High School Diploma -
Terry High School