Karen Boehme
Palmetto Infusion Services
20
years of professional experience
Experienced patient account specialist with a background in insurance verification, financial counseling, and patient service. Known for accurate data entry, HIPAA compliance, and clear communication while supporting timely collections and reliable recordkeeping. Committed to enhancing patient experiences and ensuring seamless operations in high-pressure environments.
Work History
Patient Account Specialist: Insurance Verification
4 Years 7 Months- Coordinated patient financial liaison support to enable treatment funding assistance access and maintain timely collection of patient financial responsibilities.
- Verified clinic schedules across multiple locations prior to patient appointments and ensured accurate documentation of amounts to be collected during visits.
- Conducted insurance verifications and managed treatment pricing for 100–150 patients daily, ensuring transparency and clarity.
- Entered and managed patient information in CareTrend EMR to ensure clear documentation and reliable communication.
Client Service Coordinator
1 Year 9 Months- Oversaw patient record updates and file management in Petware software, ensuring accurate documentation and confidential handling.
- Supervised financial transaction processing by recording balances accurately and completing standardized opening and closing procedures.
- Managed client communications, resolving inquiries and escalating concerns to veterinary team as needed.
Receptionist
1 Year- Greeted clients, verified patient information, and maintained accurate front-desk records in practice management software.
- Greeted clients, verified patient information, and maintained accurate front-desk records in Rovr software enhancing workflow and data integrity.
- Managed multi-line phone systems, scheduled appointments, and routed urgent client calls to veterinary staff.
Medical Receptionist
12 Years 5 Months- Managed patient check-in, demographic updates, and appointment scheduling for 15 patients daily in the infusion suite.
- Verified insurance eligibility and tracked Remicade payments using EOBs.
- Answered multi-line phones, routed messages, and resolved routine patient inquiries promptly.
- Maintained accurate electronic health records and updated patient documentation to ensure compliance with HIPAA regulations and safeguarded patient confidentiality.
Education
High School Diploma
Skills
Patient engagement
Data management
Financial counseling
Client relations
Data entry proficiency
Project Management
Verbal and written communication
HIPAA compliance
Financial counseling
Insurance coordination
Team collaboration
Workflow optimization
Timeline
Patient Account Specialist: Insurance Verification
Palmetto Infusion Services
03.2022 - CurrentRead More
Client Service Coordinator
Banfield Pet Hospital
06.2020 - 03.2022Read More
Receptionist
Kings Bay Veterinary Clinic
05.2019 - 05.2020Read More
Medical Receptionist
Carroll Arthritis
06.2006 - 11.2018Read More
Parkdale High School
High School Diploma
Read More