KAREN BOLIN
Dale,Indiana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Women's Resource Specialist
Deaconess Women's Hospital
09.2012 - Current
- I am an essential liaison between the patient and clinical staff
- My job is to make a patient's hospital stay as comfortable and convenient as possible
- My relationship with the patient starts before their admission, giving them a hospital tour, set them up with vital assistance in the community and all the items they will need during their hospital stay
- I serve as a representative of the hospital, almost like an ambassador
- I serve on various committees and charities within the organization and in the community
- I am the coordinator for the Child Passenger Safety Technician Program
Municipal Partners Liaison
Windstream Enterprises
05.2004 - 06.2012
- I served as a liaison to our municipal partners who purchased wholesale telecom and internet from Windstream
- I was their advocate and go-to person
- I assisted them with anything customer facing, making the customer number one priority
- I built strong relationships with our partners that made for a cohesive union.
Education
Bachelor of Science - Marketing
Western Governors University
Salt Lake City, UT09.2024
High school or equivalent - College Prep
FJ Reitz High School
Evansville, Indiana01.1988
Skills
- Microsoft Proficient - 10 years
- Detail Oriented
- Graphic Design
Timeline
Women's Resource Specialist
Deaconess Women's Hospital
09.2012 - Current
Municipal Partners Liaison
Windstream Enterprises
05.2004 - 06.2012
Bachelor of Science - Marketing
Western Governors University
High school or equivalent - College Prep
FJ Reitz High School
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