Karen Botello Tep
Patterson,CA
Summary
Customer service representative with over 7 years of experience.A highly motivated, responsible and reliable worker. Someone you can give a job to and not be in question if the job is done right. Treats everyone with respect under no circumstance. Someone with the want to solve every problem that comes their way with a positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chef
L&L Hawaiian Barbecue
02.2022 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Customer Service Rep.
Jack in the box
01.2020 - 03.2022
- Lead a team of 5 customer service representatives and managed daily operations for 40+ hours weekly
- Stay up-to-date with any changes in the company's policy & rapid enforcement
- Build Customer loyalty
- Active listening and speaking skills with each customer
- Bilingual customer support
- Ability to resolve Issues at a 99% rate
Library Assistant
Berryessa Branch Library
01.2017 - 01.2020
- Help customers find books/ Movies
- Care for children’s program Mon-Fri 5-7PM
- Clean up play area and book shelves
- Keep all areas sanitary
- Lead Story-time for children
Education
Biology And Psychology - Psych
Modesto Junior College
Modesto, CA05.2024
High School Diploma - English
Patterson High School
Patterson, CA05.2022
Skills
- Sales/ Business Improvement
- Effective communication and Active listening
- Client Service
- Reliability and Responsibility
- Conflict resolution
- Situational awareness
- Build Customer loyalty
- Active listening and speaking skills with each customer
- Bilingual customer support
- Ability to resolve Issues at a 90% rate
- Stay up-to-date with any changes in the company's policy & rapid enforcement
Certification
CPR & AED CERTIFIED
BILINGUAL SPANISH CERTIFIED
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chef
L&L Hawaiian Barbecue
02.2022 - Current
Customer Service Rep.
Jack in the box
01.2020 - 03.2022
Library Assistant
Berryessa Branch Library
01.2017 - 01.2020
Biology And Psychology - Psych
Modesto Junior College
High School Diploma - English
Patterson High School
Similar Profiles
Gianna LeGianna Le
Cashier at L&L Hawaiian BarbecueCashier at L&L Hawaiian Barbecue
Jonathan RamosJonathan Ramos
Cook at LnL BarbecueCook at LnL Barbecue
Cassie PeluseCassie Peluse
General Manager at Dickeys BarbecueGeneral Manager at Dickeys Barbecue
Courtney SandovalCourtney Sandoval
Sales and Service Coordinator at SephoraSales and Service Coordinator at Sephora
Michael VasquezMichael Vasquez
Operations Manager at Purcor Pest SolutionsOperations Manager at Purcor Pest Solutions