Karen Boulanger
Gifford Specialties Clinic-Berlin
Williamstown
20
years of professional experience
Detail-oriented Office Representative experienced in medical office administration and front desk operations. Enhanced patient experiences through effective communication and streamlined scheduling, resulting in reduced wait times and improved satisfaction. Maintained HIPAA compliance while delivering exceptional customer service in high-pressure environments, demonstrating strong organizational skills and team collaboration.
Work History
Office Representative
10 Years 3 Months- Handled all incoming patient referrals
- Coordinated patient scheduling and appointment management to enhance office efficiency.
- Managed patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
- Assisted in insurance verification, improving claim processing accuracy and reducing billing disputes.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
- Collaborated with medical providers to address patient concerns, fostering a supportive care environment.
- Provided outstanding customer service that resulted in high levels of patient satisfaction through prompt attention to their needs.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
- Increased revenue collection by accurately processing copays at the time of service.
- Checked patient insurance, demographic, and health history to keep information current.
- Reduced wait times for patients by effectively prioritizing tasks and utilizing strong multitasking skills.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scanning of patient documents
- Managed all faxes
- VA Authorizations
- Diagnostic/DME Authorization forms
- Managed all building issues/concerns
Medical Office Administrative Assistant
9 Years 4 Months- Coordinated patient scheduling with multiple providers
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Applied Science - Business Management
Skills
Organizational skills
Document management
Organizational ability
Adaptability
Professional demeanor
Customer service
Office management
Detail Oriented
Effective Communication
Team Oriented
Adaptable learner
Positive attitude
References
Dr. Jonathan Bjork, DPM: (563)580-5915
Rebecca Ward, Gifford Director of Provider Practices: (802)728-2141
Kim Nelson, Gifford Radiology Manager: (802)522-0125
Melissa Donato, Gifford Specialty Clinic Office Team Lead: (802)369-4375
Timeline
Office Representative
Gifford Specialties Clinic-Berlin
05.2016 - CurrentRead More
Medical Office Administrative Assistant
CVMC Mountainview Medical
01.2007 - 05.2016Read More
Vermont Technical College
Associate of Applied Science from Business Management
Read More