Latisha Carpenter
Clinton,AR
Summary
Highly organized Office Representative with experience in handling administrative tasks and providing sterling customer service. Possess strong problem-solving skills, adept at managing office supplies inventory, coordinating meetings, and processing documents. Demonstrated efficiency in fostering effective communication within the team and played an instrumental role in improving office operations.
Overview
11
11
years of professional experience
Work History
Office Representative
State Farm
Clinton, AR
02.2023 - 09.2023
- Created spreadsheets using Microsoft Excel to track financial transactions and inventory levels.
- Assisted with filing documents such as invoices, contracts, and reports.
- Maintained daily records of office activities including visitors, mail delivery, and other related tasks.
- Provided customer service support by responding to inquiries, resolving complaints, and processing orders.
- Processed payments for goods or services rendered.
- Performed data entry into various computer systems while ensuring accuracy of information entered.
Administrative Office Manager
Rock Family Dental
Conway, AR
08.2020 - 05.2022
- Processed invoices for payment in a timely manner.
- Ensured compliance with all legal requirements related to the office's functions.
- Answered customer inquiries promptly via phone or email.
- Provided administrative support to staff members, including scheduling meetings and events.
- Filed claims, attachments for claims, treatment coordinator, insurance breakdowns.
Administrative Office Manager/ Hygiene Coordinator
Central Dental Group
Conway, AR
04.2015 - 07.2018
- Recorded all hygiene-related incidents, accidents, and infractions for review by management.
- Insurance breakdowns, claims, treatment plans, and billing.
- Answered phone calls.
Manager of Operations
Dr. Monty Clark Dental Group
Conway, AR
08.2014 - 04.2015
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Filed claims, treatment consults, insurance breakdowns, collected patient out-of-pocket expenses, monthly meetings, and answered phone calls.
Supervisor of Operations
Cosmo Prof
Conway, AR
01.2013 - 12.2014
- Provided guidance to new hires during onboarding process.
- Created reports detailing employee performance metrics against objectives set out by management.
- Researched best practices in customer service techniques as well as industry trends in order to stay ahead of competitors.
- Facilitated weekly meetings with staff to discuss progress on projects and goals.
Education
Eastern College of Health Vocations
Little Rock, AR08.2014
Centerstone Family Dentistry
Conway, AR08.2014
Arthur’s Beauty College
Conway, AR01.2013
High School Diploma -
Southside High School
Bee Branch, AR05.2006
Some College (No Degree) - General Studies
Arkansas State University
Heber Springs, ARSkills
- Microsoft Excel
- Data entry
- Customer service
- Monthly manager meetings
- Document management
- Invoice processing
- Hiring for the office
- Office administration
- Scheduling and treatment consultant
- Communication skills
- Insurance breakdowns, Dental Explanation of benefits, Insurance verifications
- Time management
- Problem solving
- Detail organizational skills
- Process improvement skills
- Analytical skills
- Word processing, spreadsheet, and database software
- Knowledge of medical, dental billing, and claims procedures
- Strong mathematical skills
References
- Brittany Mckenzie RN, 501-270-2295
- Heather Tuck, RDA, 501-615-4862
- Dr. Fruchey, DDS, 501-804-9376
Credentials
- RDA
- Licensed Cosmetologist
Timeline
Office Representative
State Farm
02.2023 - 09.2023
Administrative Office Manager
Rock Family Dental
08.2020 - 05.2022
Administrative Office Manager/ Hygiene Coordinator
Central Dental Group
04.2015 - 07.2018
Manager of Operations
Dr. Monty Clark Dental Group
08.2014 - 04.2015
Supervisor of Operations
Cosmo Prof
01.2013 - 12.2014
Eastern College of Health Vocations
Centerstone Family Dentistry
Arthur’s Beauty College
High School Diploma -
Southside High School
Some College (No Degree) - General Studies
Arkansas State University
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