Karen Brizuela
Houston,TX
Summary
Dynamic Hostess Trainer from Carrabba’s Italian Grill, adept in enhancing customer satisfaction and managing high-pressure situations. Excelled in fostering teamwork, leading to improved efficiency. Skilled in guest relations and menu design, with a knack for resolving customer complaints with professionalism. Proven leadership and problem-solving abilities contributed to seamless event coordination and staff training.
Overview
6
6
years of professional experience
Work History
Hostess Trainer
Carrabba’s Italian Grill
Houston, TX
02.2019 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Coordinated special events and private parties, ensuring impeccable service from start to finish.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Diploma -
Dekaney High School
Houston Tx 06.2020
Skills
- Exceptional communication
- Employee scheduling
- Table assignment
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Cash handling
- Safety procedures
- Food and beverage service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Hostess Trainer
Carrabba’s Italian Grill
02.2019 - Current
Diploma -
Dekaney High School