Karen Brodrick
To secure a position that will utilize my medical knowledge and experience
Highly organized, dependable, and dedicated with a positive attitude excellent communication skills and compassion for geriatrics Proficiency in medical terminology and post-acute care.
Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork.
Admissions professional with proven track record in optimizing admissions workflows and driving student enrollment initiatives. Known for strong focus on team collaboration and adaptability to changing needs. Expertise in strategic planning and relationship management ensures reliable and results-driven outcomes.
Work History
Admissions Manager
6 MonthsManaged admissions processes to ensure compliance with institutional policies and regulations.
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by poli
- Collaborated with team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Conducted tours of campus facilities, fostering welcoming environment that increased prospective patient interest.
Marketing Director
1 Year 6 MonthsBuilt strong relationships with industry professionals
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Conducted health fairs maximizing exposure for company services.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
Marketing Director
5 Years 6 Months- Built strong relationships with key healthcare professionals at local hospitals, physician offices and community care facilities.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of marketing materials, including brochures, and social media content.
- Directed healthcare events participation, maximizing exposure for company products and services.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Professional Service Associate
4 Months- Generated client referrals and represented our agency in the healthcare community
- Managed sales territory and time effectively
- Cultivated and maintained relationships with referral sources that included physicians, discharge planners, social workers and their staff
- Maintained a current working knowledge of the Medicare regulations and guidelines
- Supported business development activities
Legal Liaison
2 Years 11 Months- Point of contact for attorneys and clients who sought potential injury claims and medical help
- Acted as liaison between clients, attorneys and doctor, organizing necessary documentation so client could be evaluated
- Attend seminars and workshops and interfaced with attorneys and doctors
- Scheduled all depositions, teleconferences, office meetings and “out” of office functions
- Communicated with clients, doctors, and attorneys on a daily basis