Lacy Denham
Yukon,OK
Summary
Detail-oriented professional with strong organizational skills in customer service, and data management. Experienced in insurance verification and compliance tracking, driving streamlined processes to enhance operational efficiency. I have excellent time management skills, and the ability to lead a team. Dedicated Admissions Coordinator with a strong focus on customer service, effective communication, and problem resolution. Proven ability to streamline admissions processes and enhance patient satisfaction.
Overview
2
2
years of professional experience
Work History
Admissions Manager
Oklahoma City Rehabilitation Hospital
Oklahoma City, Oklahoma
03.2025 - Current
- Coordinated patient admissions and registration processes at a rehabilitation hospital.
- Communicated with medical staff to verify patient information and requirements.
- Maintained organized records of patient admissions materials. This is achieved by updating the after-admissions compliance daily.
- Collaborated with insurance companies to ensure coverage for rehabilitation services.
- Trained new staff on admissions protocols and hospital systems effectively.
- Resolved any issues related to the admission process in a timely manner. Ensuring that the BOM tracker is updated daily, and noting effectively in the patient's chart.
- Maintained accurate records of admissions data and statistics. Gathering the correct documents that are needed for the medical director and other leadership records that are essential to the patient's stay.
- Handled insurance eligibility duties and verified that each met standards of admissions for inpatient rehabilitation.
- Collaborated with other departments within the hospital to ensure smooth operations of the admissions office.
HIM Manager
AMG Specialty Hospital
Oklahoma City, Oklahoma
06.2024 - 05.2025
- Assisted in coordinating daily operations.
- Supported leadership management by maintaining documentation and reports.
- Communicated effectively with team members to ensure clarity and understanding.
- Participated in daily team meetings to discuss goals and progress updates.
- Organized files and materials for easy access by team members. It was my responsibility to manage the credentialing of any physicians that were on staff. Monitored staff performance and addressed issues.
- Enforced patient satisfaction service standards, and resolved patient problems to uphold quality service.. By being a patient promoter, I was assigned two rooms to go speak with patients and address and fix any issues before they could become a grievance.
- Trained the unit secretaries on their job positions, and maintained coverage of roles.
- Created monthly reports for leadership management, summarizing operational performance metrics. I demonstrated this by doing monthly audits and organizing records for the quarterly MEC and governing board meetings.
Education
Diploma - Licensed Practical Nursing
Platt College
Lawton, OK06-2013
High School Diploma -
Elgin High School
Elgin, OK05-2010
Skills
- Strong organization
- Customer Service
- Data management
- Compliance tracking
- Documentation organization
- Team collaboration
- Staff training
- Effective communication
- Problem resolution
- Attention to detail
- Teamwork and collaboration
- Maintaining documents and records
- Multitasking capacity
- Problem-solving
- Process improvement
Timeline
Admissions Manager
Oklahoma City Rehabilitation Hospital
03.2025 - Current
HIM Manager
AMG Specialty Hospital
06.2024 - 05.2025
Diploma - Licensed Practical Nursing
Platt College
High School Diploma -
Elgin High School