Karen Brown
Vanderbilt,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Waitress/Cashier
Valley Dairy Restaurant
Connersville, IN
02.2006 - 11.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
Diploma - General Studies
Connellsville Area Senior High School
Connellsville, PA06.1992
Skills
- Customer Service
- Order Accuracy
- Guest Relations Management
- Dining Area Maintenance
Timeline
Waitress/Cashier
Valley Dairy Restaurant
02.2006 - 11.2023
Diploma - General Studies
Connellsville Area Senior High School