Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAREN BUTLER

LITHONIA,GEORGIA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Overview

23
23
years of professional experience

Work History

Customer Service Tax Expert/Contractor

Intuit
11.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.

Senior Processor Technician

MONDELEZ INTL./NABISCO
10.2011 - 06.2021
  • Made sure that products were produced on time and are of good quality. Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications. Time management skills, critical thinking and decision making. Lean Six Sigma protocols in action. Prepared reports and technical documentation of day-to-day production processes.

Supervisor/Driver

AIRSERV CORP - (DELTA AIRLINES-HARTSFIELD ATLANTA)
08.2010 - 08.2011
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity. Implemented and supported company quality and safety improvement efforts. Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Worked closely with personnel, and contractors to resolve problems. Implemented and supported company quality and safety improvement efforts.

Business Finance Manager

EMPIRICAL INVESTMENT GROUP
03.2006 - 03.2010
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Protected company assets with strategic risk management approaches. Analyzed financial statements against forecasts to prepare high-level variance analysis. Created organizational structures to improve accounting and finance functions. Resolved issues with field staff employees involving pay discrepancies, working conditions, counseling, discipline.
  • Completed and maintain all documentation processes as required by company policy and federal or state regulation for field staff employees including new hire and I-9 forms, reference checks, social security number verifications, criminal background checks, and any other documentation required by the client site within a timely manner.

Manager

ATLANTA MINORITY BUSINESS DEVELOPMENT CENTER
03.1998 - 01.2006
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Set, enforced and optimized internal policies to maintain responsiveness to demands. Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Devised processes to boost long-term business success and increase profit levels. Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance. Coached new hires on company processes while managing employees to achieve maximum production.

Education

GRADUATE - Computer And Information Sciences

DEKALB TECHNICAL INSTITUTE-DEKALB COLLEGE
Clarkston, GA
1995

Skills

  • SOFTWARE KNOWLEDGE
  • MICROSOFT OFFICE PRODUCTS (EXCEL, WORD, & POWER POINT), WINDOWS 95, WINDOWS 31, LOTUS 123, WORD PERFECT 60,
  • MS DOS, DATABASE III & IV, MICROSOFT PUBLISHER, MICROSOFT OUTLOOK, NOVELL NETWARE, SYMPHONY SYSTEMS, CAM SYSTEMS, PEACHTREE ACCOUNTING, QUICKBOOKS, AND QUICKBOOKS PRO, CALYX 43 (POINT), SAP, GMP
  • Account Management
  • Best Practices Management
  • Staff Training
  • Customer Service and Assistance
  • Professional Relationships
  • Report Preparation
  • Service Standard Compliance
  • Training Junior Team Members
  • SAP CRM

Timeline

Customer Service Tax Expert/Contractor

Intuit
11.2022 - Current

Senior Processor Technician

MONDELEZ INTL./NABISCO
10.2011 - 06.2021

Supervisor/Driver

AIRSERV CORP - (DELTA AIRLINES-HARTSFIELD ATLANTA)
08.2010 - 08.2011

Business Finance Manager

EMPIRICAL INVESTMENT GROUP
03.2006 - 03.2010

Manager

ATLANTA MINORITY BUSINESS DEVELOPMENT CENTER
03.1998 - 01.2006

GRADUATE - Computer And Information Sciences

DEKALB TECHNICAL INSTITUTE-DEKALB COLLEGE

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