Karen Byrd
New York,NY
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EMR Specialist/Trainer
Natera Genetic Laboratory
Austin, TX
01.2024 - 01.2026
- Delivered comprehensive training sessions on Epic systems for diverse user groups.
- Provided ongoing support to users post-training, addressing inquiries and troubleshooting issues.
- Championed a culture of continuous improvement by regularly soliciting feedback on Epic training programs from trainees, supervisors, and other stakeholders, then implementing necessary changes to enhance overall effectiveness.
- Reinforced organizational values and expectations through consistent and high-quality Epic training experiences for all employees.
- Achieved high satisfaction ratings from trainees by consistently providing clear, concise, and relevant instruction.
- Facilitated smooth system transitions for employees moving between departments or roles requiring different levels of expertise in using Epic applications.
- Assisted colleagues in troubleshooting issues encountered during their daily use of Epic systems, fostering a collaborative learning environment that enabled continuous growth among team members.
- Streamlined the onboarding process for new hires by creating a comprehensive Epic orientation program.
- Established and maintained quality control standards.
- Facilitated virtual, in-person and blended learning sessions.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Epic Credentialed Trainer
Consulting Projects
New York, NY
01.2015 - 01.2024
- Credentialed Epic Trainer in multiple modules
- Developed and delivered comprehensive training sessions on Epic systems for end-users.
- Facilitated hands-on workshops to enhance user proficiency in Epic applications, in classroom and virtually
- Collaborated with clinical teams to tailor training materials based on workflow needs.
- Supported system implementations through user feedback collection and analysis.
- Collaborated effectively with cross-functional teams to create seamless integration strategies between existing systems and newly implemented Epic modules.
- Empowered healthcare professionals to make informed decisions by providing clear, concise instruction on how to navigate and interpret data within the Epic system.
- Developed strong relationships with clients as an expert consultant on various aspects of their Epic implementation journey.
- Served as a reliable resource for Epic-related troubleshooting issues, minimizing downtime and disruptions in care delivery.
- Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.
- Consistently met or exceeded client expectations by delivering high-quality training services tailored to their unique needs and objectives.
- Provided coaching and mentoring to employees.
- Worked with vendors to customize courseware to accommodate business needs.
- Facilitated virtual, in-person and blended learning sessions.
Education
Bachelor of Science - Business Administration And Management
Mercy University
Dobbs Ferry, NYM. Ed. - Educational Technology
Strayer University
Washington DCSkills
- Client engagement
- Advanced problem-solving
- Critical analysis
- Document organization
- Epic Beaker expertise
- Epic Ambulatory proficiency
- Epic Clindoc proficiency
- Epic order management
- Experience with Athena
- EHR management
- Experience with ModMed solutions
- Cerner PowerChart proficiency
- Quality assurance
Accomplishments
- Trained over 300,000 end-users by completing with accuracy and efficiency.
- Administered and effectively managed Login Labs with interoperability training sessions
- Insured accuracy and HL7 interface. Transmissions of complex orders, for Cell Free DNA procession and accessioning ( Laboratory)
Certification
Certified Scrum Master
Timeline
EMR Specialist/Trainer
Natera Genetic Laboratory
01.2024 - 01.2026
Epic Credentialed Trainer
Consulting Projects
01.2015 - 01.2024
Bachelor of Science - Business Administration And Management
Mercy University
M. Ed. - Educational Technology
Strayer University