Karen Cain
Kailua,HI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Chemist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Educational Assistant
Hawaii Department Of Education
Kailua, HI
09.2021 - 01.2022
- Supported student learning objectives through personalized and small group assistance.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
Member Service Representative
Navy Federal Credit Union
San Diego, CA
09.2013 - 09.2020
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and directed new employees in conflict resolution and data entry practices to boost customer satisfaction ratings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Chemistry
California State University - San Marcos
San Marcos, CA05.2022
Skills
- Analytical Chemistry
- Basic chemistry
- Microsoft Excel
- Critical Thinking
- Verbal and written communication skills
- Time management
- Laboratory setup
- Recordkeeping and documentation
- Troubleshooting techniques
- Fluent in Spanish
Timeline
Educational Assistant
Hawaii Department Of Education
09.2021 - 01.2022
Member Service Representative
Navy Federal Credit Union
09.2013 - 09.2020
Bachelor of Science - Chemistry
California State University - San Marcos
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