Karen Vanessa Castro
Los Angeles,CA
Summary
Experienced in delivering high-quality customer service in the Food and Beverage Industry. Engaged with management to develop actionable strategies that improved satisfaction levels. Strong multitasking abilities and teamwork, excel at communication and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements.
Overview
7
7
years of professional experience
Work History
Host
Proper Hotel
Santa Monica, California
03.2024 - 04.2025
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Food Runner
Water Grill
Santa Monica, California
05.2022 - 02.2024
- Maintained a clean and organized work area throughout shift operations.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Responded promptly to customer inquiries and requests for additional items or services.
Server
Umami Burger
Santa Monica, California
05.2018 - 01.2022
- Greeted guests and displayed enthusiasm and knowledge about restaurant's menu and products explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Belmont High School
Los Angeles, CASkills
- Foreign language skills
- POS software
- Multitasking proficiency
- Guest relations
Timeline
Host
Proper Hotel
03.2024 - 04.2025
Food Runner
Water Grill
05.2022 - 02.2024
Server
Umami Burger
05.2018 - 01.2022
Belmont High School