Karen Cavness
Spring Branch
Summary
Expert Sales Support Representative with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control, or emails and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments. Have excellent knowledge of HEB's systems.
Work History:
4/4/2011 Schraad Sales & Marketing present job.
Mid Tex Oil before this job. I’m not sure of the dates. I was a C Store manager for years.
Overview
15
15
years of professional experience
Work History
Sales Support Representative
Schraad Sales & Marketing
San Antonio
2011.04 - Current
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- De-escalated irate customers with communication skills and sales expertise.
- Met performance standards consistently for answer rate, handle time and service quality.
- Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
- Communicated with sales department and account executives to update account information.
- Scheduled logistics for delivery of products and services to customers across all HEB.
Education
Some College (No Degree) - Social Work
Austin Community College
Austin, TXSome College (No Degree) - Social Work
San Angelo State School
Water Valley, TXSkills
- Customer Service
- Computer Proficiency and Microsoft Office
- Honest and Dependable
- Customer Assistance
- Team Cooperation
- Verbal and Written Communication
- Special Orders
- Positive Customer Engagement
- Have knowledge of all HEB systems
- AFT/TP/Exceedra
- Adesso
- Demantra
- GenDash
- Power Point
Timeline
Sales Support Representative
Schraad Sales & Marketing
2011.04 - Current
Some College (No Degree) - Social Work
Austin Community College
Some College (No Degree) - Social Work
San Angelo State School