Anthony Semeraro
Burlington,MA
Summary
Results-driven and motivated worker with a strong background in customer service, relationship building, and business development. Proven ability to identify customer needs, present solutions, and close deals that drive revenue growth and long-term partnerships. Skilled in territory management and consultative selling with a focus on delivering value and exceeding customer expectations. Excellent communicator and self-starter with a competitive mentality and the ability to thrive in a fast-paced, target driven environment, Dependable, hardworking, and committed to building strong client relationships while consistently achieving and surpassing sales goals.
Overview
9
9
years of professional experience
Work History
Sales Support Representative
Ferguson
Wilmington, MA
08.2025 - Current
- Manage customer orders from initial inquiry through quoting, fabrication, and fulfillment, ensuring accuracy and timely delivery.
- Develop and maintain strong relationships with customers through consistent communication, follow-up and personalized advice.
- Contact existing and previous customers to generate repeat business and identify upcoming project opportunities.
- Conduct outbound customer outreach to develop new business and increase order volume.
- Created a daily communication system with shipping coordinators to prioritize and expedite customers orders.
- Identify customer needs and recommend appropriate solutions.
- Work independently in a fast-paced environment while balancing customer service, sales quoting, and operational responsibilities.
Retail Operations Manager
Courtside Kicks
Braintree, MA
07.2023 - 08.2025
- Analyzed sales data for identifying growth opportunities market trends.
- Enhanced customer satisfaction with strategic inventory management.
- Coordinated team efforts, ensuring alignment with company objectives.
- Trained staff to improve operational efficiency and customer service quality.
- Developed promotional strategies for increased revenue and brand visibility.
- Created weekly schedules for employees.
- Managed budget allocations for maximizing profitability.
- Resolved customer complaints to maintain brand reputation and loyalty.
- Supervised daily operations to ensure seamless store functionality.
- Built strong relationships with suppliers for better negotiation outcomes.
Sheet Metal Fabricator
S.G. Torrice
Wilmington, MA
02.2021 - 07.2023
- Constructed sheet metal components and cold boxes using hand tools.
- Welded and constructed vents, hoods, and various related HVAC equipment per blueprints.
- Cut, shape, position and align various types of metal and materials.
- Interacted directly with clients to ensure a quality job was completed to their exact specifications.
- Trained new hires in company techniques, job requirements and safety codes
Pool Maintenance Technician
Abramo Pool & Spa
Burlington, MA
05.2017 - 08.2020
- Kept pools in pristine working order with regular maintenance and timely repairs
- Satisfied customers with prompt service for routine and emergency needs.
- Opened and closed pools following an established schedule to meet the needs of multiple customers
- Completed maintenance on pumps and filters, including rinsing and bleeding off air, back-washing pools, and regularly checking waste baskets.
- Developed professional relationships with new and existing clients.
- Ensuring and maintaining customer satisfaction.
Education
High School Diploma -
Burlington High School
Burlington, MA06-2020
Skills
- Order management
- Customer service
- Sales quoting
- Data analysis
- Inventory management
- Customer service
- Self-starter
- Team leadership
- Excellent interpersonal skills
- Ability to multitask
- Positive attitude
- Problem solver
Timeline
Sales Support Representative
Ferguson
08.2025 - Current
Retail Operations Manager
Courtside Kicks
07.2023 - 08.2025
Sheet Metal Fabricator
S.G. Torrice
02.2021 - 07.2023
Pool Maintenance Technician
Abramo Pool & Spa
05.2017 - 08.2020
High School Diploma -
Burlington High School