Alisha Leonard
Bowling Green,OH
Summary
Experienced manager with 15 years in leadership roles supporting sales and customer service outcomes. Applies clear prioritization to maintain resolution timelines in high-volume environments. Strengthens collaboration across departments to resolve complex problems, improve customer satisfaction, and increase sales.
Overview
21
21
years of professional experience
Work History
Sales Support Representative
The Senator Group
Maumee, Ohio
04.2024 - Current
- Processed orders and kept customer account records accurate.
- Handled phone, email, and live chat support for customers, reps, and UK offices.
- Replied to customer emails and calls quickly, politely, and professionally.
- Organized daily workload to meet customer needs and stay on deadline in fast-paced setting.
- Joined team meetings to share ideas for improving customer experience.
- Built positive working relationships with staff and management.
- Provided strong customer support and resolved complaints promptly.
- Created positive customer relationships through personalized help and support.
- Resolved complex issues by working with other departments to meet customer needs.
- Tracked orders from start to finish to support timely delivery of goods or services.
- Assisted sales team members with daily tasks to support growth and development.
- Passed complex issues to correct teams for review and resolution.
- Kept current knowledge of company products, services, policies, and procedures.
Technical Recruiter
Randstad USA
Bowling Green , OH
03.2022 - 09.2023
- Reviewed job applications received from external sources such as Indeed.com or LinkedIn Recruiter.
- Followed up with both applicants and hiring managers throughout the recruitment process until a successful hire is achieved.
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
- Used job boards, internet tools and career fairs to source both passive and active candidates.
- Collaborated with internal and external clients to understand hiring needs and goals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Addressed harassment allegations, work complaints or other employee concerns.
- Screened resumes for essential job qualifications and interviewed candidates via telephone or video calls.
- Facilitated onboarding processes such as paperwork completion, orientation sessions, and new hire training.
Used Car Sales Manager
Thayer Chevrolet Toyota
Bowling Green, OH
06.2018 - 03.2022
- Maximized sales by efficiently managing 6 sales representatives.
- Interacted with clients and sales team to understand requirements, identify current pain points and design solutions to win business.
- Coached and developed pre-sales team to enhance product knowledge, develop technical acumen and build technical sales skills.
- Oversaw acquisition, services and repairs to bring vehicles up to showroom standard for retail sale.
- Manage customer complaint escalations and fostered resolution.
- Negotiated vehicle pricing with customers and communicated contract terms.
- Reviewed and negotiated terms to allow customers to achieve favorable financing.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
Used Car Salesman
Thayer Toyota
Bowling Green, OH
04.2014 - 06.2018
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Partnered with employees to develop relationships with customers and enhance sales processes.
Billing/Payroll Manager - Lease Management
Randall J. Roberts, CPA
Bowling Green, OH
11.2012 - 04.2014
- Generated relevant paperwork and payroll reports.
- Calculated overtime, vacation sick hours and other categories of time.
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll for temporary, hourly, and salaried employees at 18 different locations.
- Calculated and applied wage garnishments.
- Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Collected and maintained careful records of rental payments.
General Manager
Qdoba Mexican Eats
Bowling Green, OH
08.2005 - 11.2012
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Managed busy fast paced, and highly popular restaurant with professional, well-trained staff.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared weekly payroll to keep up with projected weekly revenue.
Education
Some College (No Degree) - Accounting And Business Management
Owens Community College
Perrysburg, OHSkills
- Product knowledge
- Effective communication
- Conflict resolution
- Order processing
- Rapport and relationship building
- Sales tracking
- Organization and prioritization
- Hiring and training
- Customer-oriented
- Supervisory skills
- Adaptable
- Proficient in Outlook, Microsoft Word, and Excel
- Teamwork
- Written communication
- Customer order management
Timeline
Sales Support Representative
The Senator Group
04.2024 - Current
Technical Recruiter
Randstad USA
03.2022 - 09.2023
Used Car Sales Manager
Thayer Chevrolet Toyota
06.2018 - 03.2022
Used Car Salesman
Thayer Toyota
04.2014 - 06.2018
Billing/Payroll Manager - Lease Management
Randall J. Roberts, CPA
11.2012 - 04.2014
General Manager
Qdoba Mexican Eats
08.2005 - 11.2012
Some College (No Degree) - Accounting And Business Management
Owens Community College