Karen Cedeno Lacayo
Davenport,FL
Summary
Professional medical support expert with strong background in patient care and administrative tasks. Adept at collaborating within healthcare teams and ensuring optimal patient experiences. Skilled in phlebotomy, EKG administration, and medical record management. Known for adaptability and reliability in dynamic environments, consistently achieving positive outcomes.
Experienced with patient care, clinical procedures, and administrative support. Utilizes effective communication and organizational skills to enhance healthcare delivery. Knowledge of medical protocols and patient management, ensuring efficient and compassionate care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Traveling Medical Assistant
Aegis Medical Systems
Leesburg, FL
01.2025 - Current
- Coordinated patient care across multiple locations, ensuring seamless service delivery and adherence to protocols.
- Assisted healthcare providers with clinical tasks, enhancing operational efficiency and patient satisfaction.
- Managed scheduling for mobile clinics, optimizing resource allocation and reducing wait times for patients.
- Educated patients on treatment plans and follow-up procedures, fostering compliance and improved health outcomes.
Medical Assistant
Celebration OBGYN
Celebration, FL
05.2024 - 12.2024
- Managed electronic health records, ensuring accuracy and confidentiality of sensitive patient information.
- Implemented procedural improvements that streamlined operations, reducing wait times for patients.
- Mentored new medical assistants on best practices in clinical procedures and patient care standards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
South Miami Ob-gyn Associates
Miami
01.2021 - 05.2024
- Administered patient assessments and recorded vital signs to ensure accurate health monitoring.
- Coordinated scheduling of appointments and maintained efficient patient flow within clinic.
- Assisted healthcare providers during examinations by preparing instruments and ensuring sterile environments.
- Educated patients on treatment plans, medications, and preventative care to enhance understanding and compliance.
Housekeeping Supervisor
The Ritz-Carlton Residences and Marriott Dadeland
Miami Beach, FL
09.2018 - 12.2021
- Working with the front desk to respond to all guest requests as quickly as possible.
- Managing daily workflow by prioritizing tasks and keeping a tight schedule.
- Sending requests for repairs to the maintenance team.
- Supervising and ensuring that rooms are kept clean and free from hazards.
- Training and coaching new housekeeping staff.
- Organizing an updating all schedules, shift reports, and other business paperwork.
- Was in charge of the facility's day-to-day operations.
- Reducing financial inconsistencies by proper managing payroll and bookkeeping processes.
- Supervising housekeeping staff as duties are being performed.
- Overseeing the duties and tasks of laundry staff.
- Stocking and maintaining supply rooms; orders supplies according to a budget.
Medical Assistant/Phlebotomy Technician
Quality Care Home Health Agency
Miami Beach, FL
09.2020 - 03.2021
- Receiving and directing phone calls.
- Scheduling appointments.
- Check-in/out patients, obtaining necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients.
- Assisting physicians with patients follow-up.
- Taking blood glucose readings and kept track of them.
- Collecting patient information for billing and insurance filing by gathering forms, copying insurance cards, and action.
- Keeping detailed records of test results by entering data and patient information into a computer.
- Calling and faxing pharmacies to submit prescriptions and refills.
- Managing inventory of medical supplies and equip exam rooms with appropriate supplies
- Preparing equipment and examination rooms, and clean instruments.
- Preparing patients for examination, take vitals, and record patients' health history
- CDC Project: Taking care of asymptomatic covid-19 senior patients during the peak of covid-19 pandemic.
Education
Associate of Science - Hospitality Administration and Management
Institute Roberto Barillas
01.2007
Medical Assistant - undefined
Opportunity Training Careers
Hialeah, FL01.2020
Phlebotomy - undefined
Opportunity Training Careers
Hialeah, FL01.2020
Associate of Science -
Medical Assistant Associate
Salem, KY02-2026
Skills
- Good verbal and written communication skills in both English and Spanish languages
- Oriented attention to detail
- Ability to successfully interface with customers using people's skills
- Good interpersonal, organization, customer service skills
- Demonstrated critical thinking, problem solving, and employee relations
- Ability to maintain high level of professionalism and confidentiality
- Excellent presentation skills in group and individual settings
- Proficient in MS Office software packages (Word, Excel and Power Point)
- Flexibility and adaptability to change in the work environment
- Goal Oriented and accustomed to working under pressure/stress
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Traveling Medical Assistant
Aegis Medical Systems
01.2025 - Current
Medical Assistant
Celebration OBGYN
05.2024 - 12.2024
Medical Assistant
South Miami Ob-gyn Associates
01.2021 - 05.2024
Medical Assistant/Phlebotomy Technician
Quality Care Home Health Agency
09.2020 - 03.2021
Housekeeping Supervisor
The Ritz-Carlton Residences and Marriott Dadeland
09.2018 - 12.2021
Medical Assistant - undefined
Opportunity Training Careers
Phlebotomy - undefined
Opportunity Training Careers
Associate of Science - Hospitality Administration and Management
Institute Roberto Barillas
Associate of Science -
Medical Assistant Associate