Summary
Overview
Work History
Education
Skills
Phone
Personal Information
Awards
Timeline
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Karen Charbono

Pike,NH

Summary

Highly organized and dedicated professional with a proven track record of delivering exceptional customer service in fast-paced clinical environments. Known for keen attention to detail and strong decision-making skills. Excels at managing multiple concurrent tasks efficiently. Demonstrates self-motivated work ethic that drives high performance, whether working independently or as part of a team.

Overview

26
26
years of professional experience

Work History

Radiology Coordinator

Cottage Hospital
08.2019 - Current
  • Acquire, organize and maintain patient orders and medical records to provide required information for the Radiologist and technologists.
  • Schedule exams and coordinate multiple procedures and scans for 9 different modalities.
  • Facilitate patient flow within the Radiology department and work in collaboration with the Radiologist, in-house hospital departments and outside provider offices to ensure all exams are ordered appropriately.
  • Transfer and receive Radiology images through multiple PACS systems for continuity of care.
  • Verify insurance eligibility, determining if prior authorization is required and correct diagnosis codes are on the orders.
  • Focus on patient safety and excellence in care as well as meeting all HIPAA and CMS guidelines.
  • Cross-trained to the Orthopedic department to assist with coverage.

Patient Access Registrar

Cottage Hospital
08.2017 - 08.2019
  • Obtained and entered accurate patient demographic information to the EHR and registered patients to the correct departments, including ER.
  • Followed all HIPAA and CMS laws and regulations, including completing MSP questionnaires to determine Medicare as primary or secondary payor.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Answered switchboard calls and greeted patients, staff, vendors and visitors.
  • Attended monthly department meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Consistently maintained a 98 to 100% accuracy with registrations as well as cross trained to the Radiology and Specialty Services departments.
  • Utilized EHR reports to find patient visits listed as self pay and through research, obtained and added correct insurances, allowing for over $100,000.00 worth of claims to be billed and paid.

Owner/Designer/Maker

North Country Comforts
03.2011 - 07.2017
  • Managed day-to-day business operations.
  • Managed design creation, supply purchasing, production, sales, marketing and customer communications.
  • Managed online website, listed items with photos and accurate descriptions.
  • Package and shipped orders worldwide.
  • Consulted with clients, including interior designers, to create custom orders.
  • Managed financial aspects including budgeting, supply ordering, advertising, all other accounting and tax planning.

Patient Access Registrar

Cottage Hospital
11.2004 - 10.2011
  • Secured patient information and confidential medical records in compliance with HIPAA requirements.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Determined patient financial needs and referred eligible patients to Financial Counselor to obtain financial assistance.
  • Utilized reports to find other registration errors from within the hospital and correct them.
  • Answered switchboard calls and greeted and directed patients, visitors, vendors and staff.
  • Scanned medical records into the EHR.

Data Entry/IT Support

Cottage Hospital
10.2002 - 05.2003
  • Collected and manually added charges, codes and modifiers for billing.
  • Researched issues regarding medical charges.
  • Scanned in old paper medical records in to new EHR.
  • Assisted both Medical Records and Billing departments with issues with charges and coding.
  • Assisted with minor IT issues.

Licensed Nursing Assistant/Unit Coordinator

Cottage Hospital
08.1998 - 10.2002
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Assisted Physicians with procedures and RNs with wound cleaning and other patient care needs.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Upheld infection control and prevention policies.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Reviewed and submitted physician orders for labs, medications and other testing.
  • Updated patients' charts with results, History and Physicals and internal and outside imaging results.
  • Always followed HIPAA and CMS regulations and respected the dignity and rights of the patient.

Education

High School Diploma -

Mascoma Regional High School
Canaan, NH

Licensed Nursing Assistant - Nursing/Medical Terminolgy

Union County Nursing Home
Blairsville, GA

Skills

    Extensive experience in healthcare ranging from clinical, clerical and administrative in multiple hospital departments In depth knowledge of medical terminology, procedures, coding and billing as well as HIPAA and CMS regulations Vast knowledge of insurance requirements including commercial, Medicare and Medicaid plans

Phone

603-989-3297, 603-348-3054

Personal Information

Title: Radiology Coordinator

Awards

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Timeline

Radiology Coordinator

Cottage Hospital
08.2019 - Current

Patient Access Registrar

Cottage Hospital
08.2017 - 08.2019

Owner/Designer/Maker

North Country Comforts
03.2011 - 07.2017

Patient Access Registrar

Cottage Hospital
11.2004 - 10.2011

Data Entry/IT Support

Cottage Hospital
10.2002 - 05.2003

Licensed Nursing Assistant/Unit Coordinator

Cottage Hospital
08.1998 - 10.2002

High School Diploma -

Mascoma Regional High School

Licensed Nursing Assistant - Nursing/Medical Terminolgy

Union County Nursing Home

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Karen Charbono